Wholesale Operations Sales Lead EMEA (m/w/d)

Arc’teryx; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

Arc’teryx is looking for a Wholesale Operations Sales Lead for the EMEA region, based in Amsterdam. You will own regional wholesale processes, drive data-driven improvements, and lead the EMEA Operations Team to deliver sell-in and sell-through improvements.

You will partner with the Wholesale Director – EMEA on forecasting, reporting and tooling, leveraging SAP, Smartsheet and Power BI to create impactful dashboards and insights for the regional business.

Qualifications

• Bachelor’s degree in a related field.
• 5+ years’ work experience in global apparel, footwear or consumer products.
• Exceptional communicator with strong leadership skills.
• Experience managing multiple projects to deadlines.
• Aptitude for learning and adapting.

Responsibilities

• Define, prioritize and lead projects to deliver business strategies.
• Collaborate with Sales, Marketing, Demand Planning, Logistics and HQ teams to streamline processes.
• Lead the EMEA Operations Team with development plans and performance standards.
• Develop the team with persona evolution plans and growth opportunities.
• Drive reporting harmonization, training and best practices across regional teams.
• Partner with Director Wholesale – EMEA on forecasting, order book tracking and tool design.
• Prepare warehouse/inbound reporting, audits and ad-hoc sales data reports.
• Deliver and maintain EMEA reporting using HQ reports; ensure data consistency.

Skills

Power BI

Smartsheet

Advanced Excel

Project management

Communication

Education

Bachelor’s degree in a related field

Tools

SAP ERP

B2B sales platforms

Job description

Your Opportunity at ARC’TERYX:

As the Wholesale Operations Sales Lead EMEA, you will develop and own a thorough understanding of Arc’teryx’s regional wholesale business processes and reporting to prepare, analyze and interpret data and reports. Working in a fast-paced environment, you bring a critical lens to help optimize current processes and drive their future evolution.

You are a subject matter expert for a broad group of regional, functional and operational teams, where collaboration and communication are key assets. You also play a strategic role in building and managing your Operations Team and seasonal sales operations projects, ensuring their success through your commercial acumen and ability to organize, prioritize and execute to deadlines.

This role is based out of our Amsterdam office.

Meet Your Future Team:

The Commercial team is accountable for delivering sales through the Wholesale channel. We meet the guests where they are shopping, in a competitive environment, and ensure Arc’teryx is represented consistently and at its best. As the landscape changes, we will work together to evolve our approach with creativity and teamwork.

If you were the Wholesale Operations Sales Lead EMEA now, here are some of the core activities you would be doing:

• Defining, prioritizing projects, ensuring successful implementations to deliver business and strategies

• Cross-Functional Leadership with Sales, Marketing, Demand Planning, Logistics, and HQ teams to streamline business processes.

• Leading the EMEA Operations Team with with clear professional development and performance standards in delivery of resources for sell in to equip sales reps with the tools to deliver powerful presentations that drive sell in and sell through

• Developing the team with clear persona evolution plans that celebrates their strengths and assist them to grow areas of opportunities

• Leveraging the Leadership code into best practices toward leading others in terms of communications, setting the standards of performance, seeing possibilities in others to develop the team, having meaningful relationships with others that contribute to our success

• Partnering with the Director, Wholesale – EMEA on business development initiatives including the Commercial and Model Level Forecasting, Order Book tracking, Rep Tool design, and Trade Term and Term Estimator design

• Partnering with the Director, Wholesale – EMEA on preparing warehouse/inbound reporting, B2B distribution audits, sell-through reporting, account profitability reporting, and ad-hoc reporting of sales data as required

• Partnering with the Merchandising & Demand planning team to create visibility on future wholesale demand and current sell-through

• Delivering and maintaining reporting to EMEA teams using HQ defined reports assuring data consistency

• Acting as the regional AFO reporting expert, driving report harmonization, best practice sharing, training and communication

• Monitoring the wholesale order book to ensure alignment with monthly and quarterly sales forecasts

• Advanced Analytics & Reporting: delivering consistent EMEA reporting, account profitability reports, transitioning into the regional Power BI champion, creating advanced commercial dashboards for Epicenters

• Tools: heavy reliance on SAP ERP, Smartsheet, advanced Excel, and multiple B2B sales platforms

• Methodology: Requires comfort in an IT project environment utilizing Agile and Scrum principles to deliver seasonal sales operations projects.

Here are some of the things you could be working on in the future:

• Creating consolidated Sell Through reporting of relevant Wholesale accounts to give Marketing, Merchandising and VM in season feedback of sell-through

• Conducting account profitability analysis for our key accounts and biggest customers and sharing insights with Wholesale team

• Creating commercial wholesale dashboards for our Epicenters to show distribution footprint

• Anlyzing Commercial Planning Accuracy – seasonal PRE Building Blocks vs Commercial Plan vs actual Sell-In

• Being the Power BI champion for Wholesale reporting in the region

Are you our next Wholesale Operations Sales Lead EMEA?

• You have a bachelor’s degree in a related field

• You have 5+ years’ work experience in a global apparel/footwear or consumer products industry

• You are an exceptional communicator, an experienced Manager with strong leadership skills

• You are confident managing multiple projects to specific deadlines

• You have an aptitude for learning

• You can confidently navigate reporting and project management software, such as PowerBI and Smartsheet and have advanced Excel skills

• You have experience working in an IT project environment and are familiar with Agile and Scrum principles

• You have experience working with European markets

• You ideally have experience working with SAP ERP systems and multiple B2B Sales Platforms

• You are proactive in identifying the root cause of issues and developing solutions

• You remain highly flexible and adaptable when faced with ambiguity

• You are able to balance autonomy and collaboration

• You inspire breakthrough thinking and continuous improvement

• You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment

• Your passion for your work is paralleled by your passion for getting outside and living it

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

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