Warehouse Management ERP Application Owner (m/f/d)

Redcare Pharmacy; Sevenum; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Welcome days

Remote space allowance

Anchor days travel reimbursement

Personal development

Employee referral program

Job summary

Redcare Pharmacy is seeking an ERP Application Owner to manage Warehouse Management ERP applications and ensure reliable, efficient operations across a leading European e-commerce business.

You will own the applications throughout their lifecycle, drive incidents and problems to resolution, and collaborate with ERP Consultants and developers on complex topics, while leveraging Dynamics AX 2009 and Dynamics 365 for ongoing improvements.

Qualifications

• 3+ years of experience supporting or managing Warehouse Management processes in ERP environments.
• Strong analytical skills to identify root causes and drive improvements.
• Familiar with Incident, Problem and Change Management; ITIL is an advantage.
• Able to collaborate with Business Stakeholders, ERP Consultants and Developers and take ownership.
• Interest in AI and automation to improve application operations.
• Experience with Microsoft Dynamics AX 2009 or Dynamics 365 is a plus.
• Fluent in English; German a plus.

Responsibilities

• Take ownership of the lifecycle of Warehouse Management ERP applications, ensuring reliability and continuous improvement.
• Drive incident management, root cause analysis and problem resolution.
• Own L1/L2 application operations, collaborating with ERP Consultants and Developers on complex L3 topics to ensure business continuity.
• Support operational readiness and solution validation for changes and enhancements.
• Identify recurring issues and implement sustainable improvements for operational excellence.
• Build and maintain operational documentation, runbooks and knowledge articles.

Skills

ERP knowledge

Root cause analysis

Incident/Problem/Change mgmt

Stakeholder collaboration

Continuous learning

Tools

Microsoft Dynamics AX 2009

Microsoft Dynamics 365

Job description

About Redcare Pharmacy:

As Europe’s No.1 e-pharmacy Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute.

About the role:

Join our newly established ERP Application Management organization as the Warehouse Management ERP Application Owner (m/f/d) and take ownership of business-critical Warehouse Management ERP applications supporting one of Europe's leading e-commerce businesses.

You will ensure stable, reliable and efficient ERP operations while continuously improving application quality and supporting critical Warehouse Management business processes. Working closely with Business Stakeholders, ERP Consultants and Developers, you will act as the operational owner of your applications throughout their operational lifecycle.

You'll gain hands‑on experience with Microsoft Dynamics AX 2009 and Dynamics 365 while growing through structured onboarding, continuous learning and close collaboration with experienced colleagues.

• Employment type: Full-time
• Job function: IT Services

About the tech stack:

Microsoft Dynamics AX 2009, Microsoft Dynamics 365, Warehouse Management ERP Applications, Application Lifecycle Management, Incident Management, Problem Management, Change Management

About your tasks:

• Take ownership of the operational lifecycle of business‑critical Warehouse Management ERP applications, ensuring reliability, maintainability and continuous improvement.
• Drive incident management, root cause analysis and problem resolution.
• Own L1/L2 application operations, collaborating with ERP Consultants and Developers on complex L3 topics to ensure business continuity and application stability.
• Support operational readiness and solution validation for new changes and enhancements.
• Identify recurring issues and implement sustainable improvements that enhance operational excellence and long‑term maintainability.
• Build and maintain operational documentation, runbooks and knowledge articles to strengthen service quality and knowledge sharing.

About you:

• You have 3+ years of experience supporting or managing Warehouse Management business processes within an ERP or enterprise application environment.
• You enjoy analysing complex issues, identifying root causes and driving sustainable improvements rather than simply fixing symptoms.
• You understand application lifecycle and IT service management principles such as Incident, Problem and Change Management; experience with ITIL is an advantage.
• You enjoy collaborating with Business Stakeholders, ERP Consultants and Developers, take ownership of your applications and are motivated by continuous learning.
• Proactive mindset with an interest in leveraging AI and automation to continuously improve application operations, support processes, and user experience.
• Experience with Microsoft Dynamics AX 2009 or Dynamics 365 is an advantage.
• You are fluent in English; German is a plus.

About your benefits:

In order to provide you with the best possible support for your individual needs - whether it‘s living a healthy life, having enough time for your family, or developing your skills - we offer a wide range of different, site‑specific benefits:

• Welcome days: We want you to feel at home with us from the very first day. Therefore, we welcome you with our comprehensive onboarding program.
• Remote space: For our remote working employees we grant you 500,00 € to set up your office space from home. To create an environment for you and how you work best.
• Anchor days: As per your remote contract there will be some occasions to travel to office for anchor days, this is fully reimbursed including any travelling costs or hotel expenses.
• Personal development: Grow! We support and encourage your individual development through various in- and external trainings.
• Employee referral program: Because you know best who fits in with us, successful recommendations are rewarded with a bonus.

Location

Erik de Rodeweg 11

13 SevenumNetherlands