UX Researcher

Fairphone; Amsterdam; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

25 paid holidays per year

Daily healthy lunch

MacBook and Fairphone as working devices

Public transport allowance

Bike allowance

Access to gym and wellness services

Career development support

Job summary

A sustainable electronics company is seeking a UX Researcher to understand customer behaviors and improve website experiences. The role involves conducting research studies, usability tests, and analyzing insights to enhance customer satisfaction. Strong communication skills and proficiency with research tools like Hotjar and Google Analytics are required. The position offers a diverse work environment and various perks including 25 paid holidays, a hybrid working model, and support for career development.

Qualifications

• Strong knowledge of qualitative and quantitative research methods.
• Proficiency with user research and analytics tools.
• Ability to communicate findings persuasively.

Responsibilities

• Design and conduct generative and evaluative research studies.
• Plan and execute usability tests for user feedback.
• Analyze data to identify trends and actionable insights.
• Share findings with stakeholders to drive decisions.
• Review designs for accessibility and user experience.
• Monitor user behavior and industry trends for improvements.

Skills

Research Methodology

Research Tools

Communication

Future-Ready Research Mindset

Tools

Hotjar

Baymard

Google Analytics

Job description

About Fairphone

Fairphone is more than just a company - we are a global leader in sustainable, modular electronics, on a mission to change the electronics industry from the inside out. Built on strong social and environmental values, we are a diverse and inclusive team from all walks of life creating market consumer electronics that make a real impact.

At Fairphone, you will find a supportive and safe space where everyone can be themselves, collaborate openly, and have the freedom to learn and grow - because that’s how we innovate and drive change together!

So… are you a proactive, self‑motivated team player who loves taking initiative and bringing positive energy? Do you thrive in a fast‑moving start‑up or scale‑up environment? Are you a great communicator who values collaboration and embraces different perspectives? And most importantly, do you feel a strong connection to Fairphone’s mission and values? If you're nodding along and thinking, “Yes, that’s me!”, then check out our vacancy below!

Please know that we acknowledge that we are living in a time where the use of AI can bring many efficiencies and support. However, we want to know the real YOU. Please try to limit the use of AI tools to generate answers to the application; we value authenticity and encourage you to use your creativity!

• Location: Amsterdam (you should have the right to work in the Netherlands)
• Hours: 40 hours per week
• Start: ASAP
• Contract duration: The 1st 12‑month employment contract with the possibility of extension to permanent
• Deadline to apply: We review applications on a rolling basis. Please apply as soon as possible

About Your Role

The UX Researcher plays a vital role in understanding the needs, behaviors, and motivations of Fairphone’s customers to help create an intuitive, accessible, and engaging experience on the Fairphone website.

The UX Researcher will work closely with the Lead Digital Product Designer, CRO Specialist, Product Owner, and UX Designers, as well as the Product Marketing and CX team. The role focuses on generating actionable insights that inform design solutions and business goals. You will focus on the end‑to‑end research process to optimize the customer journey and directly impact Direct Sales.

Key Responsibilities

• Research Planning & Execution: Design and conduct generative and evaluative research studies, including interviews, surveys, and field studies.
• Usability Testing: Plan and execute usability tests to gather qualitative and quantitative user feedback on existing and WIP designs.
• Insight Synthesis: Analyze research data to identify trends and translate them into actionable recommendations for the design and product teams.
• Stakeholder Management: Proactively share research findings and insights with relevant stakeholders across the organization, ensuring that the "voice of the user" is understood and used to drive decision‑making.
• UX Audits: Proactively review existing designs to identify accessibility gaps and user experience issues.
• Continuous Discovery & Optimization: Pro‑actively monitor user behavior and industry trends to identify untapped opportunities for improvement, ensuring the digital experience stays ahead of user expectations.

Key Objectives

• Improve Website CSAT Score: Ensure a user‑centered design approach is applied across the digital journey to drive customer satisfaction.
• Pro‑actively identify user pain points: Find and advocate for opportunities to increase Website Conversion Rates through deep user understanding.
• Strategic Design Support: Reactively support UX designers by conducting targeted research to validate their concepts and providing active advice on the specific research methodologies needed to help them meet their project goals.
• CRO Roadmap Enablement: Partner with the CRO Specialist to provide the qualitative evidence needed to build a high‑impact A/B testing roadmap, ensuring tests are based on real user problems rather than assumptions.

Your Skills & Experience

• Research Methodology: Strong knowledge of various qualitative and quantitative research methods (e.g., user interviews, card sorting, tree testing).
• Research Tools: Proficiency with user research and analytics tools such as Hotjar, Baymard, and Google Analytics.
• Communication: Strong ability to communicate research findings clearly and persuasively to multidisciplinary teams.
• Future‑Ready Research Mindset: You are excited about the future of research. You know how to leverage AI to scale your work.

What Fairphone can offer you?

• The opportunity to create an impact on the electronics industry around the world.
• A diverse work environment full of international, passionate, warm‑hearted team members.
• 25 paid holidays per year (based on a full‑time contract) next to the other public holidays in the Netherlands. You’ll also get a day off on your birthday! Additionally, the longer you stay, the more holidays you get!
• Daily, healthy lunch, organic FairChain coffee, and many more tasty things.
• You will join Fairphone’s collective pension scheme, and we will contribute to building your pension.
• You will receive a MacBook, Fairbuds, and a Fairphone as working devices.
• Hybrid working model: We are remote‑friendly and also contribute up to €250 toward your home office set‑up.
• Public transport allowance – we fully cover your 2nd‑class commute from your home to the office.
• Bike allowance – We support you with a bike purchase of up to €300, and you’ll also have a yearly repair budget of up to €100! We also cover 23 cents per km for your biking distance from home to the office (or train station) and back!
• Grow with us! We encourage you to develop at Fairphone. That’s why we’ll support your career goals with coaching (Inuka), trainings, workshops, or courses that you can join with your development budget.
• Kitchen with beautiful views to the IJ waterfront.
• There’s a gym in the building where you can build healthy habits, stay active and have fun with your colleagues, as well as a subscription to our mental & physical well‑being services (Inuka & Urban Sports).

DEI @Fairphone

At Fairphone, we care about people, planet and you. It’s natural that we see diversity, equity and inclusion (DEI) as an essential part of how we work together and do business.

We support and further strengthen our inclusive work environment and culture by more formally implementing various DEI efforts to ensure all Fairphoners feel included, respected, and supported.