Transcend: Process Manager, Global Trade Services

Leiden Bio Science Park; Netherlands; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Johnson & Johnson in the Netherlands is seeking a GTS Process Manager to shape the Transcend program, modernize global trade processes, and harmonize them into a single ERP template for growth and efficiency. You will lead workshops, translate regulatory needs into standardized processes, and collaborate with IT, compliance, and regional teams to enable scalable solutions across borders.

The role requires 6+ years of experience, SAP knowledge, and willingness to travel up to 50%, with a hybrid

Qualifications

• Minimum 6 years of relevant professional experience in global trade or related processes.
• Experience supporting global trade compliance operations and controls.
• Experience designing, improving, or implementing business processes.
• Knowledge of ERP systems; SAP preferred for this role.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to communicate and collaborate across global, matrixed teams.

Responsibilities

• Design and document current and future-state global trade processes.
• Convert business challenges into standardized, practical solutions.
• Collaborate with business leaders, IT, compliance, and process owners to align requirements.
• Lead workshops and design reviews for stakeholder alignment.
• Identify ways to simplify processes, strengthen compliance, reduce risk, and increase efficiency.
• Support system configuration, testing, deployment, and governance artifacts.

Skills

6+ years experience

Global trade compliance

Process design/improvement

ERP knowledge (SAP)

Analytical/problem-solving

Cross-functional collaboration

Education

High School or equivalent

Bachelor’s degree preferred

Certifications (PMP/FPX/APICS/Lean)

Tools

SAP

Job description

We are searching for the best talent for Transcend: Process Manager, Global Trade Services (GTS)!

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains. This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.

As member of the IM Transcend Team, the GTS Process Manager will help shape a major business transformation that strengthens how we serve patients, support employees, and enable future growth.

The Manager is responsible for helping design, improve, and deliver the future of global trade operations through J&J's Transcend transformation program. This role works across regions, business functions, and technology teams to build global trade processes within a modern ERP environment. The Manager will connect business requirements, compliance needs, and digital capabilities to create solutions that are standardized, scalable, and practical for the people who use them.

As a Process Manager, this role will lead efforts to evaluate, design, and improve Global Trade Services processes while supporting implementation of Johnson & Johnson's global ERP template. They will bring clarity to complex problems, move work forward with accountability, and help teams make decisions that support quality, compliance, and business value. The Manager will also balance strategy and execution, influence across functions, and translate technical or compliance requirements into clear business outcomes.

KEY RESPONSIBILITIES

• Design and document current and future-state global trade processes.
• Convert business challenges and operational needs into practical, standardized solutions.
• Work with business leaders, IT teams, compliance specialists, and global process owners to align requirements and priorities.
• Lead workshops, working sessions, and design reviews that gather input and build stakeholder alignment.
• Identify ways to simplify processes, strengthen compliance, reduce risk, and increase efficiency.
• Contribute to system configuration, testing, deployment, user acceptance, cutover, hypercare, and stabilization activities.
• Develop process documentation, work instructions, training materials, and governance artifacts that enable adoption.
• Monitor risks, issues, and dependencies, and raise concerns early with clear recommendations.
• Help confirm global trade processes align with applicable trade regulations, company policies, and internal controls.

QUALIFICATIONS

EDUCATION

• Minimum of High School or equivalent diploma/degree is required; Bachelor’s / University or equivalent degree strongly preferred
• Certifications are helpful in one or more of the following: PMP, FPX, or equivalent project management; APICS; or Lean, Six Sigma, or Process Excellence

EXPERIENCE AND SKILLS

Required

• Minimum of 6 years of relevant professional experience
• Experience supporting global trade compliance operations, trade controls, or related business processes (e.g., process and systems, sanctions, embargos, sanctions/party lists, or other related areas)
• Experience designing, improving, or implementing business processes
• Knowledge of ERP systems (SAP preferred)
• Strong analytical, problem-solving, and decision-making capabilities
• Ability to communicate and collaborate effectively and build relationships, with both technical and business teams, within a global, matrixed environment

Preferred

• Experience in pharmaceuticals, life sciences, healthcare, or another regulated industry
• Proven experience supporting large-scale ERP or SAP transformation programs
• Experience implementing standardized processes, templates, and operating models

OTHER

• Requires proficiency in English (written and verbal) to communicate effectively and professionally
• Requires up to 50% domestic and international travel, depending on business needs and work location
• Requires the ability, through our flexible work policy, to work on-site a minimum of three days each week, with the option for two remote workdays each week

Preferred Skills

• Business Data Analysis
• Business Savvy
• Consulting
• Corporate Management
• Developing Others
• Global Market
• Inclusive Leadership
• Leadership
• Negotiation
• Operational Excellence
• Performance Measurement
• Process Governance
• Product Strategies
• Profit and Loss (P&L) Management
• Program Management
• Representing
• Resource Forecasting
• Stakeholder Engagement
• Strategic Change