Third Keyholder/Supervisor - Watch Station Roermond - 24H

The SSI Group; Roermond; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

24 vacation days

Target-based bonus scheme

Pension plan

Job summary

Fossil seeks a Third Keyholder/Supervisor to lead a vibrant team in-store, delivering exceptional customer experiences and driving sales you will welcome guests, share product knowledge, and close sales while guiding peers. You will also open/close the store when needed and model Fossil's values.

With a focus on targets and KPIs, you will support merchandising, coaching, and daily operations to ensure a seamless customer journey and a positive team environment.

Qualifications

• Retail experience with some supervisory responsibilities is preferred.
• Strong customer-service mindset and storytelling ability.
• Proven ability to work toward sales targets and KPIs.
• Excellent communication and team leadership skills.

Responsibilities

• Open and close the store in the absence of the Store Manager.
• Engage guests, deliver a superior sales experience, and build loyalty.
• Lead product presentation and visual merchandising to drive sales.
• Coach and motivate the team to achieve targets and KPI goals.
• Uphold Fossil brand standards and provide exceptional service.

Skills

Retail experience

Leadership potential

Customer service

Communication skills

Sales targets

Team leadership

Weekend availability

Self-motivation

Job description

As a Third Keyholder/Supervisor, you are the face of Fossil. You are focused, dedicated, and passionate about creating an exceptional shopping experience while embodying the company's core values.

You confidently welcome our guests and have the ability to build strong customer relationships by sharing product knowledge, listening actively, and asking lifestyle questions to understand their needs. You take ownership of your daily responsibilities and are driven to achieve your individual sales and KPI targets. In addition, you are responsible for opening and closing the store when management is not present. Together with the team, you foster a positive store environment and contribute to reaching our shared goals, because at Fossil, we are Greater Together.

Your Responsibilities

• Approach and engage our guests in a friendly and proactive manner
• Drive guest loyalty by delivering a superior sales experience
• Provide tailored recommendations through product knowledge and storytelling
• Take personal ownership of individual targets and KPIs
• Apply adaptable and effective one-on-one selling skills
• Support product presentation and visual merchandising
• Contribute to the store’s success and maintain a positive team atmosphere
• Support daily operations and take the lead in the absence of the Store Manager
• Provide real-time coaching and keep the team motivated
• Help achieve targets and ensure an outstanding customer experience
• Lead by example in product knowledge, service quality, and championing Fossil's values
• Assist in upholding visual standards and brand guidelines

What You Bring

• Retail experience, preferably with initial supervisory or leadership responsibilities
• A collaborative team player with a practical, hands-on mindset
• Passion for fashion, lifestyle, and people
• A friendly, service-oriented attitude
• Effective communication skills
• Driven by sales targets and KPIs
• Enthusiasm for team leadership and customer experience
• Flexible availability, including weekends
• An open-minded, reliable, eager-to-learn, and self-motivated approach

What We Offer

• Opportunities for continuous personal and professional growth
• Employee discounts on our products
• An inclusive, collaborative, and values-driven workplace
• 24 vacation days (based on a 38-hour workweek)
• Target-based bonus scheme
• Pension plan via Pensioenfonds Detailhandel