Technical Support Specialist (English & German speaking)

Boston Scientific; Kerkrade; On-site; EUR 40.000 - 60.000; Full time

Job summary

A leading medical device company in Kerkrade is looking for a support technician to provide remote technical assistance for medical devices. The role requires excellent communication skills in English and German, along with a basic technical background. Candidates will enjoy an attractive benefits package and opportunities for training, all while working in a team-oriented environment.

Benefits

Attractive benefits package

30 days of annual leave

Excellent training/development programs

Inhouse gym facility

Option to lease a bicycle

Qualifications

• Basic technical experience and/or customer support experience is a benefit.
• Comfortable in challenging situations.
• Good Document Practices skills.

Responsibilities

• Providing technical support to customers via phone and email.
• Diagnosing issues with medical devices and analyzing data.
• Escalating unresolved issues to specialists.

Skills

Excellent English verbal skills

Excellent German verbal skills

Problem-solving attitude

Customer support experience

Good communication skills

Education

MBO+/HBO level or equivalent

Tools

Computer literacy

Job description

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role

We are expanding the team and therefore, we are looking for an additional team member to provide remote technical support by phone, e-mail or virtual applications to external and internal customers in an international Medical Capital Equipment environment. The role supports the EMEA region with the highest possible level of End User Services experience. The role is based in the Kerkrade site and provides full technical training from zero.

Your responsibilities include

• Providing telephone- and email support to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills;
• Providing second line Technical Support outside the EMEA region to internal and external customers;
• Interacting with external and internal customers via telephone and e-mail, to solve problems related to medical devices, including computer hardware, software, network, and other systems;
• Diagnosing, identifying, and isolating customer problems using historical database records to evaluate and prioritize issues;
• Utilizing all available technical resources to analyze and formulate plans of resolution to address customer problems;
• Escalating unresolved calls to appropriate support specialist or service group and alert management on recurring problems and patterns of problems;
• Participating in on-going training.

What we are looking for

• Education level: MBO+/HBO level or equivalent, basic technical experience and/or customer support experience is a benefit
• Excellent English and German verbal and writing skills is a must
• Computer literate
• A problem-solving attitude with good communication skills
• Flexible and representative
• Comfortable in challenging situations
• Good social and communication skills
• Good Document Practices skills
• Ambition, eagerness to learn and improve, drive for results

What we offer you

• Attractive benefits package - very competitive salary (including 8% holiday pay, 13th month and yearly bonus)
• 30 days of annual leave
• A very good pension scheme
• A stock purchase program
• Excellent training/development programmes to influence your career
• Inhouse gym facility (free of charge)
• Option to lease a (electric) bicycle
• Inspirational colleagues & culture
• Fast Growing and innovative environment
• A team-oriented company culture
• International opportunities

Are you ready to take on this challenge? Does this position sound like the next step in your career? We look forward to receiving your application! Join a team that works together to find solutions that make a difference!

Requisition ID:605738

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!