Technical Solutions Engineer Associate, Scaled Solutions

Google LLC; Eemshaven; Hybrid; EUR 70,000 - 97,000; Full time

Job summary

Google LLC in Eemshaven, Netherlands, invites applications for the Technical Solutions Engineer Associate, Scaled Solutions. This role supports Google Cloud Platform, focusing on scalable technical and process solutions across data centers worldwide.

You will work with Server Operations and Data Center Software teams, delivering innovations to drive operational excellence and cost-savings. The position emphasizes collaboration, continuous improvement, and strong technical foundations.

Qualifications

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues.

Responsibilities

• Diagnose and troubleshoot data center blockers and stakeholder concerns to achieve swift resolution.
• Design, improve, and iterate on internal tools, software, and automated frameworks to streamline the issue management life-cycle.
• Create standardized technical playbooks and processes that enable the Google Server Operations team to manage and resolve issues autonomously.
• Partner with Engineering and Server Operations stakeholders to investigate, identify, and fix root causes of negative business outcomes.
• Manage project schedules and timelines while fostering cross-functional engagement and weekend on-call duties or shift rotations.

Skills

Troubleshooting

Customer advocacy

Issue triage

Education

Bachelor’s degree in STEM or equivalent

Tools

Kubernetes

Oracle

SAP

Job description

Technical Solutions Engineer Associate, Scaled Solutions

Share Technical Solutions Engineer Associate, Scaled Solutions

Google Eemshaven, Netherlands ; Saint-Ghislain, Belgium ; +3 more

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Eemshaven, Netherlands; Saint-Ghislain, Belgium; Fredericia, Denmark; Hamina, Finland; Frankfurt, Germany.

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).

Preferred qualifications:

• 2 years of experience with 2 or more of the following: Web Technology, Data/Big Data, Systems Administration, Machine Learning, Networking, Kubernetes, Oracle, SAP.
• Experience in technical consulting on supporting enterprise customers with high service-level objective and service-level agreement requirements.
• Experience with cloud computing (i.e., certifications, internships, coursework, etc.).
• Experience owning a full life-cycle of technical projects including design, development, maintenance, and driving long-term improvements.
• Experience developing backend applications or shell scripts.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Scaled Solutions team, you will work with Google Server Operations and the Data Center Software teams, delivering technical and process solutions that drive operational excellence.

In this role, you will help problem-solve at scale, troubleshooting issues globally by creating innovations in technology, operational processes, and policies. You will focus on resolving workflow execution blockers due to systems and software issues that arise across the supply chain software stack in the course of capacity fulfillment and enablement operations in Google data centers around the world by delivering innovative solutions and drive operational efficiency and cost-savings for Google Cloud.

You will have a mature set of performance metrics and invest in a culture of continuous improvement and operational excellence, having a strong technical background is an important component of the role as we support multiple backend systems with interdependencies.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Scaled Solutions team, you will work with Google Server Operations and the Data Center Software teams, delivering technical and process solutions that drive operational excellence.

In this role, you will help problem-solve at scale, troubleshooting issues globally by creating innovations in technology, operational processes, and policies. You will focus on resolving workflow execution blockers due to systems and software issues that arise across the supply chain software stack in the course of capacity fulfillment and enablement operations in Google data centers around the world by delivering innovative solutions and drive operational efficiency and cost-savings for Google Cloud.

You will have a mature set of performance metrics and invest in a culture of continuous improvement and operational excellence, having a strong technical background is an important component of the role as we support multiple backend systems with interdependencies.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Germany: €78000 - €79500 (EUR) + 15% bonus target + equity + benefits

Finland: €58000 - €59000 (EUR) + 15% bonus target + equity + benefits

• Diagnose and troubleshoot data center blockers and stakeholder concerns to achieve swift resolution.
• Design, improve, and iterate on internal tools, software, and automated frameworks to streamline the issue management life-cycle.
• Create standardized technical playbooks and processes that enable the Google Server Operations team to manage and resolve issues autonomously.
• Partner with Engineering and Server Operations stakeholders to investigate, identify, and fix the fundamental root causes of negative business outcomes.
• Manage project schedules and timelines while fostering engagement with various cross-functional partners and providing essential business support by participating in weekend on-call duties or assigned work shift rotations.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.