Technical Account Manager – Mining & Resource Specialist

IMCD Group; Rotterdam; On-site; CAD 80,000 - 130,000; Full time

Benefits offered by this job

Total rewards package

Job summary

IMCD Group Canada is seeking an experienced technical salesperson to develop mining sector sales across Canada, especially Ontario and Quebec. The role involves multi-level engagement from head offices to mining sites, with KPIs tied to revenue, margins, and market growth.

You will build cohesive plans with senior leaders, maintain relationships, and drive new business while ensuring timely reporting and collaboration with credit and operations teams.

Qualifications

• Minimum 6+ years of technical sales experience in mining.
• Degree in science or engineering; chemical/metallurgical preferred.
• Proven ability to organize sales calls and detail reporting.

Responsibilities

• Meet or exceed territory revenue and gross margin targets.
• Maintain customer relationships and weekly CRM updates.
• Develop prioritized account growth plans and annual forecasts.
• Manage profitability and input on credit decisions as needed.
• Deliver KPIs, participate in meetings and industry events.
• Input action items and account updates in a timely manner.

Skills

Technical sales

Mining sector experience

Territory planning

Salesforce (SFDC)

Microsoft Office

Client relationship management

Account development

Communication skills

Presentation skills

Education

Undergraduate science degree

Chemical engineering degree

Metallurgical engineering degree

Tools

Salesforce (SFDC)

Microsoft Office

Sales management systems

Job description

IMCD Group, headquartered in Rotterdam, The Netherlands, is a leading global partner for the distribution and formulation of speciality chemicals and ingredients. IMCD is a strong, innovative business partner and solutions provider for producers of consumer, industrial and durable goods in multiple business sectors: Advanced Materials, Beauty & Personal Care, Coatings & Construction, Food & Nutrition, Home Care I&I (Industrial & Institutional), Industrial Solutions, Lubricants & Energy, and Pharmaceuticals.

In partnership with our suppliers, we offer a broad and deep product portfolio. With our over 80 application laboratories across 60 countries, we co-create formulations and offer solutions that allow our business partners to make products with a positive impact on the world of today and tomorrow. Our teams focus on providing commercial and operational excellence, using the best digital and logistics tools available to create a world of opportunity for our partners.

In 2025, with over 5,200 employees, IMCD realised revenues of EUR 4,779 million. IMCD N.V.’s shares are traded at Euronext Amsterdam (symbol: IMCD) and included in the Dutch ESG AEX index, as one of 25 companies within the AEX and AMX indices demonstrating best ESG practices.

Unleash a new element, Element [E]

IMCD has introduced a new, missing element to the chemical periodic table - Element [E]. For us, it stands for our Employees and their Entrepreneurial mindset, the driving force behind our success.

Job opening

The TAM role is responsible for developing sales in the mining and resources sector. The posting will be Ontario or Quebec based with expectations to help develop & foster sales in all regions across Canada. Key Sales Performance Indicator systems and other tools will be made available within the organization to help facilitate and track your progress. In conjunction with the Principal Managers and Business Unit Directors, a cohesive business plan for each of our product lines will be developed and implemented together. The role involves multilevel sales efforts from head offices and mining processing sites.

Key responsibilities:

• Meeting or exceeding the Sales Revenue Plan and Gross Margin expectations for the territory
• Customer relationship management- maintain and update on a weekly basis
• Establish connections between customer and CSR’s to ensure day-to-day fulfillment, requests, issues are resolved in a timely/efficient manner
• Develop prioritized account growth plans including annual forecasting and budget
• Manage account profitability – profit contribution
• Deliver assigned sales KPIs (Call frequency/maintaining/building/reporting/progressing targets/identifying new targets)
• CRM compliance against Call Prep, Visit, Follow up and Product Reports – Action items and account updates are expected to be inputted in a timely manner. Usually, within the week they are made
• Complete account coverage by Principal
• Active participation in sales meetings and local industry events, trade associations, etc.
• Execute sales activity relative to slow/dead stock
• Provide assistance to credit team when necessary

Key Performance Indicators

Sales Call Frequency

• Sales representative is responsible for setting, regularly reviewing, and revising Call Frequency Schedule
• Sales representative is responsible for meeting call plan set for each account
• Minimum requirement – 6 calls per week (or 2-3 calls per day, 2 office days a week)

Maintaining Existing Business / Profit Contribution

• Minimum requirement – maintain all existing business
• Review variances regularly and report/take action as required
• Ensure margin contribution is maximized (and maintained)
• Review Sales Rep Summary and margin on sales to ensure margins are being maximized and maintained

Developing / Progressing Targets

• Sales representative is responsible for progress on existing targets and identification of new targets
• Minimum requirements – evidence of new business being landed, and new opportunities being added on a regular and consistent basis.

Building / Cultivating Relationships

• Minimum requirements – thorough and complete understanding of the customer’s business
• Multi-level relationship development initiated and planned by the sales representative
• Involvement of other IMCD personnel and principals
• Development and fostering new partnerships with suppliers

Reporting

• Minimum requirements – submitted in timely manner (usually within the same week the meeting occurred)
• Follow guidelines for information required for Existing Business reports
• Follow guidelines for Target Business reports
• The sales representative is responsible for the accuracy and thoroughness of their product reports
• The sales representative is responsible for the accuracy and thoroughness of their product reports

Required qualifications and skills:

• Minimum 6+ years’ of technical sales experience in the mining sector. Territory planning & management experience is a necessity.
• Experience in either industrial process equipment, water treatment chemicals, mining process reagents and/or filtration/purification technologies are a required asset.
• Undergraduate Science Degree or preferred Chemical or Metallurgical Engineering degree.
• Proven experience in organizing sales calls and schedules, and evidence of detailed reporting is required.
• Competency in SFDC, Sales Management Systems and Microsoft Office or equivalent.
• Exceptional skills in developing and maintaining client relationships.
• Proven track record in developing new sales and accounts.
• Demonstrated enthusiasm and self-motivation.
• Must be hands on and enjoy a broad range of activities.
• Will exhibit an eagerness for contributing beyond immediate duties and getting the job done.
• Will be persuasive and will have the ability to persuade.
• Will be sufficiently mature to be able to move forward from setbacks.
• Excellent internal and external communication presentation skills

Compensation

Salary Range: $80,000 - $130,000 per annum

IMCD offers:

We value our people and are proud to offer a competitive and comprehensive total rewards package, including:

• A collaborative, innovative environment that encourages freedom to act and an entrepreneurial spirit

*IMCD Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

*This role is for an existing vacancy within our organization. Artificial intelligence is not used to screen, assess or select applicants for this vacancy.