Team Lead Customer Service Logistics

Robert Walters; Rotterdam; On-site; EUR 55.000 - 65.000; Full time

Job summary

A leading international recruitment firm is seeking a Team Lead Customer Service Logistics in Rotterdam. You will manage a team handling the order-to-cash process for Europe, ensuring efficient delivery and strong customer relationships. The ideal candidate has over 4 years of logistics leadership experience and strong communication skills in English and other languages. This role offers a competitive salary and excellent benefits.

Benefits

30 days' holiday

13th month bonus

Performance bonus scheme

Pension fully paid by employer

Collective fitness plan

Bike plan

Partial work-from-home options

Qualifications

• 4+ years of experience in customer service and/or logistics.
• Proven team-lead experience in an international logistics environment.
• Fluent in English; knowledge of Dutch, Spanish, Italian, or French is a plus.

Responsibilities

• Lead day-to-day operations from order entry through invoicing.
• Manage customer contracts, inventory, and service-level agreements.
• Monitor freight and storage costs and analyse performance data.
• Handle escalations and customer complaints.
• Coach and motivate team members while setting SMART goals.

Skills

Team leadership

Customer service

Logistics management

Communication

MS Office proficiency

ERP systems skills

Education

Bachelor's degree

Job description

Overview

Are you an experienced leader in customer service or logistics who thrives on guiding a team to excellence? Do you enjoy coaching and developing a multicultural team while driving performance? Do you enjoy coordinating order-to-cash processes in a fast-moving international setting? This is your chance to step into a key operational role in the heart of Rotterdam.

As Team Lead Customer Service Logistics, you will manage a team of six professionals handling the entire order-to-cash process for alcohol & derivatives across Europe. You'll ensure efficient delivery of goods, monitor performance, resolve logistics issues, and maintain strong relationships with customers and internal stakeholders.

Responsibilities

• Leading day-to-day operations team from order entry through invoicing
• Managing customer contracts, inventory, and service-level agreements
• Monitoring freight and storage costs and analysing performance data
• Handling escalations, customer complaints, and process improvements
• Coaching, developing, and motivating team members while setting SMART goals

Qualifications

• Bachelor's degree and 4+ years of experience in customer service and/or logistics
• Proven team-lead experience, ideally in an international logistics environment
• Strong people-management and communication skills
• Fluent English; Dutch, Spanish, Italian and/or French is a plus
• Solid skills in MS Office and ERP systems

What’s on Offer

• Salary range between €55.000 - €65.000 gross yearly, depending on experience
• 30 days' holiday, 13th month bonus, and a performance bonus scheme
• Pension fully paid by the employer, plus additional insurance coverage
• Collective fitness plan, bike plan, and partial work-from-home options
• A collaborative, international team located next to Rotterdam Central Station

Are you the Team Lead Customer Service Logistics that I'm looking for? Apply now!

This role is managed by Walters People B.V., trading under the name Robert Walters.