Support Engineer

QPS company; Zeist; Remote; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

QPS, based in Zeist, Netherlands, is seeking a Medior Support Engineer to combine hydrographic know-how with technical troubleshooting to support customers worldwide from an office-based role in Zeist.

You will triage 2nd-line cases, conduct on-site consultancy occasionally, train customers, and collaborate with product teams to improve workflows, with frequent travel and a focus on delivering reliable maritime software services.

Qualifikationen

• A background or formal education in hydrography, ocean mapping, or the offshore survey industry.
• Hands-on experience with QPS software, or with complementary marine software/hardware (e.g. Kongsberg, Applanix, Norbit, iXblue).
• 2–3+ years of relevant experience in hydrographic operations, survey data processing, or technical customer support.
• A proactive, empathetic problem-solver’s mindset, one that reads a client’s context, urgency, and operational pressure, not just the ticket.
• A quick learner, curious and humble enough to keep improving how you and the team work.
• Strong conflict resolution skills and a real sense of responsibility, seeing a customer issue through until it’s truly resolved.
• Fluent Dutch and excellent written and spoken English, plus active listening that actually gets to the root of an issue.
• Willingness to travel internationally for on-site consultancy and training assignments, from short day visits to engagements of a few weeks.
• You’re based in (or happy to commute to) Zeist, the Netherlands 2days/week.

Aufgaben

• Solve complex support challenges.
• Deliver on-site consultancy and training.
• Enable and train our customers.
• Collaborate across teams.
• Take ownership.

Kenntnisse

Hydrographic knowledge

QPS software experience

Hydrographic operations experience

Customer support

Problem-solving

Fast learner

Conflict resolution

Dutch and English fluency

Travel willingness

Ausbildung

Hydrography/ocean mapping background

Tools

QPS software

Kongsberg

Applanix

Norbit

iXblue

Jobbeschreibung

Support Engineer Navigate the Future of Ocean Mapping with QPS

Maybe you’ve spent years offshore or on survey vessels. You love the industry, the technology, and the people in it. But you’re done planning your life around long rotations and weeks away from home. If that sounds familiar, this role was built with you in mind.

At QPS, our software, Qinsy, Qimera, Fledermaus, Qastor, and Qarto, powers maritime navigation, bathymetric processing, and subsea visualization. Survey crews, offshore engineers, and maritime experts around the world rely on it every day. When it runs smoothly, ships map the ocean floor with confidence. When something goes wrong, our Support Team is who they call.

We’re looking for a Medior Support Engineer to join that team in Zeist. You’ll combine genuine hydrographic know-how with the technical troubleshooting instincts to keep our customers moving. And you’ll do it from the comfort of an office-based role, with only occasional, planned trips on-site.

Is this you? You’ve got real offshore or hydrographic experience, and you’re not looking to leave the industry behind. You just want more say over your own calendar. Here, you’ll stay close to the technology and the people you know, feet on dry land, most of the time.

What You’ll Do

Solve complex support challenges. Independently triage and resolve 2nd-line technical support cases across QPS’s software suite, with minimal guidance.

Deliver on-site consultancy and training. Occasional Travel to customer sites worldwide to provide hands‑on professional services, working directly alongside survey crews, offshore engineers, and maritime experts. Assignments vary from a single day visit to engagements lasting a few weeks. And no two trips look the same: different customers, different vessels or offices, different technical challenges each time, never a fixed route or a familiar crew.

Enable and train our customers. Turn complicated technical workflows into practical, actionable skills through hands‑on training sessions, both on‑site and remote.

Collaborate across teams. Work closely with Product Owners, Software Developers, and Professional Services to help shape product improvements and smoother workflows.

Take ownership. Lead internal support initiatives, mentor junior colleagues, and help build out our knowledge‑sharing documentation.

What You Bring

• A background or formal education in hydrography, ocean mapping, or the offshore survey industry.
• Hands‑on experience with QPS software, or with complementary marine software/hardware (e.g. Kongsberg, Applanix, Norbit, iXblue).
• 2–3+ years of relevant experience in hydrographic operations, survey data processing, or technical customer support.
• A proactive, empathetic problem‑solver’s mindset, one that reads a client’s context, urgency, and operational pressure, not just the ticket.
• A quick learner, curious and humble enough to keep improving how you and the team work.
• Strong conflict resolution skills and a real sense of responsibility, seeing a customer issue through until it’s truly resolved.
• Fluent Dutch and excellent written and spoken English, plus active listening that actually gets to the root of an issue.
• Willingness to travel internationally for on‑site consultancy and training assignments, from short day visits to engagements of a few weeks.
• You’re based in (or happy to commute to) Zeist, the Netherlands 2days/week.

What We Offer

A life with more home in it. On‑site assignments are planned, occasional, and built around your schedule. Expect a genuine mix of in‑office collaboration and predictable time at home. Not the fixed 6‑weeks‑on/6‑weeks‑off rotations common elsewhere in the industry.

A dynamic, international team at the forefront of marine technology. You’ll stay close to the industry and the technology, without living out of a suitcase.

Real opportunities to run training sessions, attend industry workshops, and grow your technical range.

A competitive salary and benefits package.

A supportive, collaborative culture, based out of our office in Zeist.

Want to give our software a spin? See what it’s like in real life or just test its capabilities. Try it out today!