Supplier Fraud - Technical Product Manager

Booking Holdings, Inc.; Amsterdam; On-site; EUR 90,000 - 125,000; Full time

Benefits offered by this job

Flexible benefits

Hybrid working options

Job summary

Booking.com is seeking a Security Product Manager for Supplier Fraud to define and drive product vision, working with engineering, data science, and operations teams to build and improve fraud prevention tools and services. You will lead cross-functional efforts, set success metrics, and adapt strategies to evolving threats while collaborating with Customer Service, Legal, Privacy, and PR stakeholders.

The ideal candidate brings experience in fraud, security, NLP products, or ML-driven

Qualifications

• 3+ years as a Product Manager or Product Owner in an operationally-intensive product area.
• Proven track record delivering products at scale with engineering teams.
• Strong analytical foundation: metrics, data interpretation, prioritization.

Responsibilities

• Own the long-term vision of the Supplier Fraud topics and inspire the engineering and operations team to achieve the vision.
• Drive the product backlog and prioritize ruthlessly for a team of highly-skilled engineers and data scientists.
• Challenge the status quo and drive resolution through collaboration, influence, and innovation to maximize impact.
• Manage expectations of users and stakeholders, ensuring solutions are fit-for-purpose.
• Define key business and product success metrics, track them, and improve upon them using data-driven insights.
• Demonstrate problem-solving by structuring issues and analyzing scalable solutions.
• Be a team player and empower your team to unlock their full potential.

Skills

Product management

Data-driven prioritization

Engineering collaboration

Fraud awareness

Vendor relationships

Security orientation

Job description

About Us:

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role overview:

As a Security Product Manager - Supplier Fraud , you're responsible for Products and Services that help verify partners to protect us from different kinds of fraud that can lead to financial, reputational, physical, or mental harm to our Customers, Partners, and the Business.

In this role, you work closely with the Supplier Fraud Operations Team, Group/Senior Product Managers, the Senior Manager Supplier Fraud, Engineering managers, and your team of engineers and machine learning scientists. You set the Product vision and empower your team to improve existing products, tools and services and design and build entirely new ones. You prioritize new initiatives based on new threats and attack patterns while accounting for changes in the business and being responsible for the effectiveness of the existing controls and tools. You work closely with stakeholders from Customer Service, Partner Services, Legal, Privacy, and PR and regularly interact with Directors and occasionally with Senior Leadership team members.

You're a strong product leader, ideally with experience in Fraud, Security, Trust & Safety, NLP Products, and designing, building, and launching new products (preferably involving machine learning) at scale. You're a team player with a bottom-up approach to developing concepts and products. You have experience working with teams of engineers, machine learning scientists, UX designers, and Copywriters and know how to apply data-driven prioritization. You are good at managing different stakeholders and establishing effective feedback loops for fast iteration. You're creative and always ready to adjust your strategy based on the evolution of threats, new technology, and business strategy.

Key Job Responsibilities and Duties:

• Own the long-term vision of the Supplier Fraud topics in Booking.com, inspire the Engineering and Operations team to achieve the vision by sharing your message effectively;
• Drive the product backlog and prioritize ruthlessly for a team of highly-skilled engineers and data scientists;
• Challenge the status quo of our current solutions and drive resolution through collaboration, influence, and innovation (minimize friction; maximize impact);
• Manage expectations of users and stakeholders, as well as communicate with your customers to guarantee that solutions are fit-for-purpose;
• Define key business and product success metrics, track them, and improve upon them to form data-driven opinions;
• Demonstrate your powerful problem-solving skills by structuring issues and analyzing alternative scalable solutions;
• Be a team player, empower and collaborate with your team to unlock their full potential.

Role Qualifications and Requirements:

Required

• 3+ years as a Product Manager or Product Owner, with ownership of a complex, operationally-intensive product area
• Proven track record of working closely with engineering teams to deliver product at scale
• Strong analytical foundation: comfortable defining metrics, interpreting data, and making data-driven prioritization decisions
• Knowledge of fraud, marketplace trust and safety, or partner verification; direct background in any of these domains is strongly preferred
• Demonstrated ability to manage vendor relationships or multi-vendor product ecosystems in a product capacity
• Comfortable operating at the product-operations interface: you have built tooling for, or worked directly alongside, a large-scale operations team
• Strong affinity with security, fraud, and technology; comfortable navigating cross-functional stakeholder environments

Nice-to-Have Skills:

• Background in e-commerce marketplace verification, identity verification, or partner onboarding
• Familiarity with machine learning or NLP-driven signals as inputs to product logic
• Prior ownership of products involving automated decision-making at scale
• Agile or Scrum team environment

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

This role does not come with relocation assistance.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.