Stage Reparatie Specialist - Arnhem - Fulltime/Parttime

ThePhoneLab; Arnhem; On-site; EUR 26,000 - 29,000; Full time

Benefits offered by this job

Salary per month: €2,360–€2,617

Positive energy workplace

Weekly drinks & events

25 holidays per year

Flexible bonus activities

Corporate pension

ThePhoneLab Academy training

Room for input and ideas

Lab coat & repair kit

Independent coaching

Development opportunities

Travel allowance

Job summary

ThePhoneLab in Amsterdam is looking for a dedicated Phone Repair Specialist to join our team. You will greet customers, assess device issues, and perform repairs with care to restore devices to full working order.

We emphasize a positive, energetic workplace, with opportunities for training through ThePhoneLab Academy and ongoing development. Join us to help customers get back to life with their devices and confidence.

Qualifications

• Experience with smartphone repairs and customer interaction desirable.

Responsibilities

• Assist customers with device issues and document repairs in the system.
• Perform smartphone repairs and tests to ensure devices work as intended.
• Keep the shop tidy and well stocked; contribute to a friendly and energetic atmosphere.

Job description

At ThePhoneLab, we are always looking for talented phone repairers for our shops in Amsterdam.

A day as a smartphone repair specialist at ThePhoneLab

Fresh and clean - this is how you arrive in our equally spotless shop in the morning. While having a good cup of coffee or tea, you take note of what the day will bring you. What appointments are scheduled and are there any outstanding repairs waiting for you? Either way: you make sure the shop looks tiptop.

When the first customer has walked in, you help them with their problems. You take careful notes and enter everything into our system. You reassure the customer. He goes round the block, and you carefully start working on the repair so that it is completed within the agreed time. The tests you always perform as a specialist after repair show that you have given the device a new lease of life! You have made the customer immensely happy - the customer can get on with their life. Customer happy, planet happy, ThePhoneLab happy. You point out to the customer our options for extra protection and our terms of lifetime warranty and finish with an enthusiastic and friendly greeting.

During the day, you keep an eye on online customer orders: you contact the customer to schedule an appointment. Meanwhile, you keep the shop looking tiptop: you ensure that all accessory walls are replenished, the demo devices are well presented and the customer table looks tidy. You also take stock and check all work orders. The laboratory is your domain. And it shows that you know your job. Because the customer you made so happy this morning with a repaired device has now written a rave review. You can put that 9.5 in your pocket! And move on!

You breathe new life into every device. So that customers can get on with their lives. And that brings enormous satisfaction. At ThePhoneLab, we offer you a fun and broad job with plenty of time and opportunities to develop yourself further.

What can you expect from ThePhoneLab?

• A salary of between €2,360 - €2,617 per month based on 38 hours. Or, €14.33 - €15.89 per hour including 8% holiday pay.
• A workplace with lots of positive energy where we are honest and open to each other!
• Weekly drinks, parties and our party committee regularly organises fun company outings.
• 25 holidays per year based on 38 hours per week. We think it's important that you enjoy your holidays, because you work hard and relaxation is part of that.
• Flexible Bonus Activities: If you and your team meet the targets, you can experience an exciting activity of your choice. For example, you can go skydiving with your team for an unforgettable experience! Or just enjoy a bite to eat together.
• Corporate fitness. After a busy day, distractions can't hurt. Exercising keeps you physically and mentally fit - and we support that.
• Travel allowance and very good pension scheme (Metaal & Techniek Pension Fund).
• A company lab coat & repair kit.
• Independent coaching. Should you find yourself struggling with something or feeling down for a while, we offer independent coaching. We believe you should be able to talk about anything.
• Ample development opportunities. Development is important to us!
• Within our ThePhoneLab Academy, you will receive training at ThePhoneLab to become an Apple Certified Technician, as well as OPPO and OnePlus technicians.
• Room for your own input, initiatives and ideas. We are always open to that. Whether you work with us for a week, a month or a year. We are growing fast and you are the engine of this growth!