Staff Solutions Architect, AI Subject Matter Expert

GitLab; Amsterdam; Remote; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Benefit-eligible team

Job summary

GitLab is hiring a Staff Solutions Architect, AI Subject Matter Expert. You will be the deepest technical voice for a product group, guiding customers through architecture decisions, trials, and PoV evaluations in a remote, globally distributed team.

You’ll collaborate with Product and Engineering to translate customer needs into roadmap insights and reusable SME assets. You’ll own your product group’s success within prioritized opportunities, focusing on AI governance, security, and CI/CD

Qualifications

• Experience in technical pre-sales or solution architecture for enterprise opportunities.
• Proven ability to lead PoC/PoV evaluations with clear success criteria and exec sign-off.
• Hands-on expertise in AI-assisted development workflows and deployment considerations.
• Strong ability to distill complex topics into repeatable playbooks and demos.

Responsibilities

• Act as the technical authority for the product group on prioritized opportunities from discovery to PoV evaluations.
• Lead technical deep dives, workshops, and executive briefings connecting GitLab capabilities to business outcomes.
• Design and improve PoV templates with clear success criteria and reusable assets.
• Equip account teams with demos, talk tracks, and reference stories for product launches.
• Serve as escalation point for complex product questions and partner with Post-Sales SAs.
• Handoff PoV outcomes to Post-Sales SAs and stay engaged through initial production use.
• Provide field feedback to Product and Engineering and contribute to SME community.

Skills

Technical pre-sales

Solutions architecture

AI workflows

PoC/PoV processes

Executive communication

Tools

Git

CI/CD

Kubernetes

Cloud platforms

Job description

Staff Solutions Architect, AI Subject Matter Expert — Remote, France; Remote, Germany; Remote, Netherlands; Remote, Spain; Remote, United Kingdom

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

An overview of this role

As a Subject Matter Expert (SME), you'll be the deepest technical voice in the field for one product group, helping customers make technical decisions on GitLab's most important opportunities, roughly the top 10% by size or complexity.

Account Solutions Architects (Account SAs) will bring you into prioritized opportunities. The Account SA owns the opportunity; you own your product group's success within it. You'll work directly with Product and Engineering, bringing customer needs and field insights into roadmap discussions. You'll also help the wider Solutions Architecture team build expertise through reusable assets, enablement, and coaching.

You'll specialize in one product group, not all four. In Security & Compliance, you'll focus on GitLab Ultimate, application security, Dependency Firewall, software supply chain security, compliance, and artificial intelligence (AI) governance. In Platform, you'll focus on GitLab Dedicated, self-managed deployments, bring your own model, and cloud and hybrid architecture. In Core DevSecOps, you'll focus on GitLab Premium, continuous integration and continuous delivery (CI/CD), source code management, Orbit, Artifact Central, and migrations. DevSecOps brings development, security, and operations together across software delivery. In AI & Competitive, you'll focus on GitLab Duo Agent Platform, agentic workflows, AI-native development, competitive displacement including GitHub, and migrations.

Your success will be measured by technical win rate and bookings on SME-engaged opportunities, product-category commit attainment and consumption growth in your region, and Proof of Value (PoV) conversion rate, evaluation cycle time, and time from technical win to production use. We'll also measure how often Account SAs reuse your assets, their confidence in handling your product group without escalation, and the quality and impact of your feedback to Product.

What you’ll do

• Act as the technical authority for your product group on prioritized opportunities, from discovery and architecture through trials and PoV evaluations.
• Lead technical deep dives, workshops, and executive briefings that connect product capabilities to business outcomes and explain how GitLab differs from competing solutions.
• Design and improve standardized PoV templates with clear, repeatable success criteria. Account SAs own the customer PoV; you'll contribute product-specific content and expertise while keeping the evaluation connected to the broader GitLab platform.
• Equip account teams for product launches with Product Management and Product Marketing. Build demos and talk tracks, and turn early customer wins into reference stories.
• Serve as the escalation point for Account SAs and Post-Sales Solutions Architects (Post-Sales SAs) on complex product questions, integrations, and objections.
• Hand off PoV success criteria and architecture decisions to the Post-Sales SA with the account team when an opportunity closes. Stay involved until the customer's first production workload uses the product, and support complex accounts when Post-Sales SAs bring you in to drive adoption and consumption.
• Bring structured field feedback, competitive insights, and customer requirements to Product Management and Engineering with the wider SME team. Help manage early-access and design-partner programs, and represent GitLab through customer events, conferences, industry working groups, and published content.
• Build reference architectures, demo environments, competitive battlecards, PoV playbooks, and enablement content so account teams can handle more opportunities without your direct involvement. Mentor Account SAs and contribute to GitLab's global SME community of practice.

What you’ll bring

• Substantial experience in technical pre-sales, solutions architecture, consulting, or software engineering, with deep, hands-on expertise in one domain: application security testing, supply chain security, and compliance; scalable cloud and hybrid platforms; large CI/CD environments and source code migrations; or production AI-assisted development, working prototypes, and competitive evaluations.
• Practical expertise in agentic and AI-assisted development workflows across planning, coding, testing, security, and delivery, applied in a customer-facing, pre-sales context.
• Experience winning technical decisions on large, complex enterprise opportunities through structured Proof of Concept (PoC) or PoV evaluations with defined success criteria and executive sign‑off.
• Hands‑on experience with Git, CI/CD, containers, Kubernetes, and at least one major cloud provider.
• The ability to lead a whiteboard session with engineers and present the business case to executives in the same meeting.
• Strong written communication, including the ability to turn complex topics into clear playbooks that others use.
• Comfort working asynchronously across time zones with Sales, Product, and Engineering.
• Optional: public speaking, published technical content, open source contributions, or relevant certifications in Kubernetes, cloud architecture, or security.

If you bring transferable experience in an adjacent domain, we encourage you to apply.

About the team

We're building our SME organization within GitLab's Solutions Architecture team, and we're distributed and all-remote.

How GitLab Supports Full-Time Employees

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements.