Sr. Field Service Engineer - Mass Spectrometry

Revvity Health Sciences; Netherlands; Remote; EUR 70,000 - 95,000; Full time

Job summary

Revvity Health Sciences is seeking a Senior Field Service Engineer to support the Netherlands and Belgium with on-site and remote service for mass spectrometry systems. You will install, maintain, calibrate, troubleshoot, and repair MS/MS instruments, travel regularly, and ensure high customer satisfaction through proactive service and clear communication.

Fluency in English and Dutch is required. Join a global team delivering advanced analytical solutions and contribute to field-based

Qualifications

• Degree in engineering or related technical field.
• Several years of field service experience with mass spectrometry instrumentation (MS/MS preferred).
• Strong knowledge of analytical instrumentation hardware, electronics, and software.
• Able to troubleshoot complex instrument issues and work independently in customer-facing environments.

Responsibilities

• Install, qualify, maintain, troubleshoot, and repair MS/MS instruments.
• Perform preventive maintenance, calibration, and corrective service to ensure instrument performance.
• Diagnose and resolve hardware, software, and instrument-related issues.
• Provide technical support and guidance to customers, ensuring high satisfaction.
• Build and maintain relationships through professional, reliable service.
• Deliver on-site customer training on instrument operation and maintenance.
• Document all service activities accurately in service systems.
• Coordinate with internal teams to ensure effective customer support.

Skills

Mass spectrometry

Troubleshooting

Customer communication

English & Dutch

Travel readiness

Installation & repair

Education

Engineering degree (Electrical/Mechanical)

Tools

Vacuum systems

Instrument control software

Mass spectrometer hardware

Job description

Sr. Field Service Engineer - Mass Spectrometry

Location(s)

Netherlands - Remote

Location: Netherlands | Field-Based

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.

Overview

Are you an experienced Field Service Engineer with a strong background in mass spectrometry? Do you enjoy combining technical expertise with customer interaction and solving complex challenges in a hands-on environment?

Revvity is looking for a Senior Field Service Engineer to join our European Service team, supporting our customers across the Netherlands and Belgium. In this role, you will take ownership of the installation, maintenance, troubleshooting, and repair of advanced analytical instrumentation, with a particular focus on tandem mass spectrometry (MS/MS) systems.

We are looking for someone who brings solid hands-on experience with mass spectrometry instrumentation, can confidently troubleshoot complex technical issues, and is passionate about delivering excellent customer service.

What You'll Do

• Install, qualify, maintain, troubleshoot, and repair advanced analytical instrumentation, with a focus on MS/MS systems.
• Perform preventive maintenance, instrument calibration, and corrective service activities to ensure optimal instrument performance.
• Diagnose and resolve complex hardware, software, and instrument-related issues independently.
• Provide technical support and guidance to customers, ensuring high levels of customer satisfaction.
• Build and maintain strong relationships with customers through professional, responsive, and reliable service.
• Deliver on-site customer training and provide guidance on instrument operation and maintenance.
• Document all service activities, interventions, and customer interactions accurately in the relevant service systems.
• Collaborate closely with internal technical support, application specialists, and commercial teams to ensure effective customer support.
• Manage your service activities independently, including planning customer visits and prioritizing service requests across your territory.

What You'll Bring

• A degree in Engineering, Electronics, Mechanical Engineering, Applied Sciences, or a related technical discipline.
• Several years of hands-on field service experience with mass spectrometry instrumentation, ideally including tandem mass spectrometry (MS/MS).
• Strong technical knowledge of analytical instrumentation, including hardware, electronics, vacuum systems, and associated software.
• Proven ability to troubleshoot complex instrument issues and work independently in a customer-facing environment.
• Experience in installation, maintenance, repair, and qualification of laboratory or analytical equipment.
• A strong customer-oriented mindset with excellent communication and problem-solving skills.
• Fluency in English and Dutch; additional language skills are an advantage.
• Willingness to travel regularly within the Netherlands and Belgium, including occasional international travel.
• A valid driving licence.