sr. Customer Operations Representative

CROCS; Hoofddorp; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

Crocs, Inc. is seeking a Customer Operations Representative to ensure wholesale customers receive outstanding service. You will manage order books, provide product and service information, and resolve issues across the order lifecycle, from placement to delivery.

You will collaborate with Sales, Planning, Logistics, and Customer Service to uphold Crocs’ high standards. Ideal candidates have 5+ years in customer-facing roles, fluency in English and German, and proven problem-solving and

Competenze

• Bachelor's degree in Business, Supply Chain, Customer Service, or related field.
• 5+ years in Customer Service, Order Management, Supply Chain, or related roles.
• Fluent in English and German.
• Proficient with ERP/CRM and MS Office, including Excel.
• Strong communication and relationship-building skills.
• Highly organized with the ability to manage multiple tasks and deadlines.

Mansioni

• Manage orders from placement to delivery and resolve issues proactively.
• Build relationships with customers and cross-functional partners across Sales, Planning, Logistics, and Customer Service.
• Use data and problem-solving to improve customer satisfaction and business performance.
• Challenge status quo and suggest smarter ways of working to improve processes.
• Embrace learning and contribute to building a collaborative, high-performing team at Crocs.

Conoscenze

Customer focus

Communication skills

Relationship-building

Problem-solving

Time management

Formazione

Bachelor's degree in Business, Supply Chain, Customer Service, or related field

Strumenti

Excel

ERP systems

CRM systems

Descrizione del lavoro

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.

Overview

As a Customer Operations Representative at Crocs, you will play a crucial role in ensuring our Wholesale customers receive outstanding service. You will manage order books, provide valuable product and service information, and resolve customer problems and claims. Your ability to successfully implement processes and communicate effectively will be key in helping us maintain our high standards of customer happiness.

What You'll Do

• Be the driving force behind a seamless customer experience. You'll manage orders from placement to delivery, resolve issues proactively, and ensure our customers receive the service they expect from a world-class brand.
• Build strong relationships with customers and cross-functional partners across Sales, Planning, Logistics, and Customer Service. Through clear communication and collaboration, you'll help create exceptional experiences every day.
• Use data, insights, and problem-solving skills to make informed decisions, anticipate challenges, and identify opportunities to improve customer satisfaction and business performance
• Challenge the status quo and look for smarter ways of working. You'll contribute ideas and solutions that enhance processes, improve efficiency, and support continuous improvement.
• Embrace learning, share knowledge, and continuously develop your expertise. You'll play an active role in building a collaborative, high-performing team while growing your own career at Crocs.

What You'll Bring to the Table

• Bachelor's degree in Business, Supply Chain, Customer Service, or a related field, or equivalent combination of education and experience.
• 5+ years of experience in Customer Service, Order Management, Supply Chain, or a related customer-facing role.
• Fluent in English and German
• Strong customer focus with excellent communication and relationship-building skills.
• Proven ability to solve problems, manage priorities, and make sound decisions in a fast-paced environment.
• Proficient in Microsoft Office, including intermediate Excel skills and experience working with ERP and CRM systems.
• Highly organized, detail-oriented, and able to manage multiple tasks while meeting deadlines.
• Curious, proactive, and adaptable, with a continuous improvement mindset and a passion for delivering exceptional customer experiences.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

Job Category: Corporate