Solution Support Engineer

NCIM; Den Haag; On-site; EUR 70,000 - 95,000; Full time

Job summary

NCIM seeks an experienced IT support engineer to deliver 24/7 Level 2 NATO AirC2 support from The Hague, NL. You will diagnose software, hardware, and integrations, contribute to solution architecture, and plan development work while maintaining deployments.

The role requires cloud experience (AWS/Azure/Google Cloud), API knowledge, ITIL certification, and NATO Secret clearance. On-site work with the service team is required when not on call.

Qualifications

• Experience diagnosing software, hardware, and integrations; debugging and root-cause analysis.
• Experience with cloud platforms (AWS/Azure/Google Cloud) and APIs/integrations.
• Ability to coordinate support work and communicate progress across teams.
• Customer-facing technical support or help desk experience.
• ITIL Foundation or advanced certification.
• NATO Secret clearance required.

Responsibilities

• Provide 24/7 Level 2 on-call support for NATO AirC2 services, resolving tickets against KPIs.
• Troubleshoot and resolve issues across software, hardware, integrations, and system performance.
• Contribute to solution architecture, technical specs, and network design in line with security standards.
• Plan and monitor development work, coordinate resources, and support engineering changes.
• Maintain applications, collect performance data, and document release/deployment activities.

Skills

Troubleshooting

Cloud platforms

APIs & integrations

Cross-team coordination

Customer-facing support

ITIL Foundation

NATO Secret clearance

Education

Higher vocational training + 3 years experience

Secondary education + 5 years experience

Tools

AWS

Azure

Google Cloud

Job description

Duties

• Provide technical support for software solutions, including troubleshooting applications, hardware, integrations, and system performance.
• Contribute to solution architecture, technical specifications, requirements, and network design in line with organisational and security standards.
• Plan and monitor development work, coordinate resources, and support engineering changes.
• Maintain applications, collect performance data, and document release and deployment activities.
• Provide 24/7 immediate on-call Level 2 support for NATO AirC2 services, responding to and resolving tickets against defined KPIs. Work on-site with the service team when not on call.

Essential requirements

• Relevant higher vocational training and 3 years of related experience, or a secondary educational qualification and 5 years of related experience.
• Experience diagnosing software, hardware, and integration issues, including debugging, log analysis, and root-cause analysis.
• Experience with a cloud platform such as AWS, Azure, or Google Cloud, plus knowledge of APIs and basic integrations.
• Ability to coordinate support work and communicate issue progress across teams.
• Customer-facing technical support, customer service, or help desk experience.
• ITIL Foundation or advanced certification.
• NATO Secret security clearance.

Desirable experience:

NATO AirC2 services; software design, development, testing, and Agile methods; on-site installation in military environments; or NATO/FAS support and software lifecycle processes.

Assignment details:

Full-time on-site in The Hague, Netherlands, from 23 November to 31 December 2026lo with 24/7 immediate on-call response required.