Skills & Learning Experience Senior Specialist

Ricoh Europe; Netherlands; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

Ricoh Europe is seeking a Learning Experience & Engagement specialist to design and deliver engaging digital and blended learning solutions across EMEA. You will apply user-centred design, drive learner engagement and ensure consistent L&D brand and learner experience.

You will collaborate with market leads, SMEs and digital learning specialists to create high-quality content (AI, digital, behavioural, induction, compliance) and support localisation for regional relevance across EMEA.

Qualifications

• Strong learning design capability across digital and blended formats.
• Confident use of learning technologies (LXP, authoring tools, digital platforms).
• Good understanding of skills frameworks and skills-based learning approaches.
• Strong attention to quality and detail.

Responsibilities

• Design and deliver engaging digital and blended learning solutions across EMEA.
• Apply user-centred design principles for accessible and effective learning.
• Drive learner engagement across Ricoh, including initiatives like Love to Grow.
• Gather learner insights to continuously improve solutions.

Skills

Learning design

LXP

Authoring tools

Digital platforms

Adult learning principles

Stakeholder engagement

Tools

LXP

Authoring tools

AI tools

Job description

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People Transform When They Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

Learning Experience & Engagement

• Design and deliver engaging digital and blended learning solutions in line with defined standards across EMEA.
• Apply user-centred design principles to ensure learning is accessible, inclusive and effective.
• Drive learner engagement across Ricoh, including initiatives such as Love to Grow.
• Gather learner insights and feedback to continuously improve solutions.
• Ensure consistency in L&D brand and learner experience across EMEA.
• Partner with market leads to prioritise and deliver learning that drives business impact.
• Support localisation of content for regional and cultural relevance across EMEA.

Content Development & Curation

• Create and curate high-quality learning content across core and functional skills (e.g. AI, digital, behavioural, induction, compliance) across EMEA.
• Work with SMEs to translate business needs into clear, structured learning journeys.
• Collaborate with digital learning specialists to ensure content meets quality, accessibility, inclusivity and localisation standards.
• Maintain and optimise content within learning platforms (e.g. LXP) to ensure quality and relevance of content and improve accessibility

Skills-Based Learning Design & Delivery

• Design and deliver skills-aligned learning journeys, pathways and campaigns to support the MTS (e.g. AI literacy, critical thinking, feedback) across EMEA.
• Support the rollout of skills-based learning experiences and pathways linked to job architecture and skills frameworks across EMEA. Ensure learning focuses on application and behaviour change, not just knowledge acquisition.
• Advocate for learner-centric, experience-led learning approaches with SMEs and stakeholders.

Learning Technology & Innovation

• Use learning technologies (LXP, authoring tools, AI tools) to design and deliver learning.
• Test and adopt new tools and features to enhance the learner experience.
• Identify opportunities to improve digital content and learning platforms.

Stakeholder Collaboration & Delivery

• Partner with L&D colleagues (especially Market Leads) and business stakeholders to deliver learning solutions across EMEA.
• Support and contribute to EMEA-wide learning initiatives and campaigns.
• Use feedback and data to improve learning effectiveness.

Operational Excellence

• Manage timelines, dependencies and stakeholders for allocated initiatives.
• Track engagement, delivery metrics and early indicators of impact.
• Capture early signals of behaviour change and skills application to inform reporting.

You will ideally have

• Strong learning design capability across digital and blended formats.
• Confident use of learning technologies (LXP, authoring tools, digital platforms).
• Good understanding of skills frameworks and skills-based learning approaches.
• Strong attention to quality and detail.
• Effective collaboration and stakeholder engagement skills.
• Strong understanding of adult learning principles and learner experience design.
• Curious and proactive in applying external best practice and new approaches.
• Adaptable mindset with openness to new tools and technologies.
• Experience in L&D, instructional design or digital learning roles.
• Experience delivering learning programmes in corporate or multi-market environments.
• Experience working with learning technologies and content tools.
• Experience supporting or delivering cross-market learning initiatives.
• Experience creating learning for diverse audiences.

In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

Love to Connect

You become part of a global community built on openness, inclusion and genuine collaboration.

Love to Grow

Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.

Love to Give Back

Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

Love to Succeed

Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.