Service Manager - Energy Domain

conclusion; Utrecht; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Permanent contract from the start

Lease car and bike

Flexible working hours

Training and development opportunities

Personal budget for sports and fitness

Social events and activities

Job summary

A leading IT service provider in Utrecht is seeking a Service Manager for the Energy Domain. You will ensure continuous service excellence, manage stakeholder communications, and lead service improvements. Ideal candidates have a strong ITIL background and thrive under pressure. You will receive a competitive salary, flexible working hours, and opportunities for personal development. Join a dedicated team that ensures critical IT functions are always operational.

Qualifications

• Solid knowledge of ITIL processes (Change, Incident, Problem, and Configuration).
• Ability to communicate effectively with diverse stakeholders.
• Experience in high-reliability environments.

Responsibilities

• Lead energizing service reviews, aligning on meaningful actions.
• Act as the escalation point for service-related issues.
• Work closely with various managers to streamline operations.
• Maintain thorough service reports and documentation.
• Facilitate continuous improvement through regular meetings.
• Engage stakeholders with updates and sessions.

Skills

Service Savvy

Clear Communicator

Analytical Mindset

Leadership & Collaboration

Mission-Critical Mentality

Fluent in Dutch and English

Job description

Service Manager - Energy Domain at Conclusion Mission Critical

Become Our New Conclusion Mission Critical Service Manager!

For our customers in the energy domain, Always on isn’t a luxury, it’s an absolute necessity. Their systems run around the clock secure, stable, and uninterrupted. Downtime isn’t an option. Any standstill can have serious, immediate consequences.

That’s why we’re looking for a Service Manager who lives and breathes a 24/7 mindset. Someone who stays sharp, performs under pressure, and won’t stop until the issue is truly resolved. You’re the rock in the storm, day or night, making sure everything keeps running. Fix first, always.

What You’ll Be Doing

As our Service Manager in the Energy Domain, you’ll be the driving force behind mission critical service excellence.

Your role blends strategic oversight with hands‑on collaboration, ensuring services run smoothly, stakeholders stay informed, and improvements are always in motion.

• Lead Energizing Service Reviews: Host monthly sessions that go beyond numbers, spot trends, discuss exceptions, and align on meaningful actions.

• Be the Escalation Hero: Act as the go‑to person for service‑related issues, turn complaints into improvements, and ensure satisfaction through collaboration with DTS Service Managers and internal teams.

• Streamline Operations: Work closely with Change, Incident, Problem, and Configuration Managers to keep processes aligned, compliant, and efficient.

• Communicate with Clarity: Maintain service reports, action trackers, and meeting notes. You clearly communicate changes in scope, volume, and initiatives to all stakeholders.

• Drive Continuous Improvement: Facilitate weekly and bi‑weekly meetings, lead root cause analyses, and implement service improvement plans that create real impact.

• Keep Stakeholders Engaged: Whether it’s a quick update or a deep‑dive session, you keep everyone informed, involved, and, ideally, delighted.

Jouw vaardigheden

You’re not just experienced, you’re sharp, reliable, and driven to make a difference. You bring a powerful mix of leadership, insight, and dedication to an environment where performance is everything.

• Service Savvy: You have solid knowledge of ITIL processes (Change, Incident, Problem, and Configuration) and can apply them in high‑pressure situations.

• Clear Communicator: You’re quick‑thinking and articulate, able to align diverse stakeholders around a common goal.

• Analytical Mindset: You enjoy diving into performance data, identifying patterns, and turning insights into action.

• Leadership & Collaboration: You lead cross‑functional teams with ease, handle escalations with diplomacy, and promote accountability.

• Mission‑Critical Mentality: You thrive in high‑reliability environments where precision and responsiveness are vital.

• You’re fluent in Dutch and English.

  • Please note: For this role, we only accept candidates who speak fluent Dutch and English (both).

Authentic Expertise: You combine deep knowledge with a personal touch and a strong commitment to continuous improvement

Wat krijg je van ons?

In this role, you’ll receive a contract for a minimum of 32 hours per week. Because we trust in your ability to thrive as a Service Manager, we offer:

• A salary that matches your knowledge and experience

• A bonus scheme

• A permanent contract from the start

• A lease car, mobile phone, and laptop

• A lease bike

• Flexible working hours and hybrid working options

• Excellent training and development opportunities through courses, workshops, and certifications

• Monthly net expense allowances

• A personal budget for sports and fitness

• Plenty of fun: BBQ battles, monthly drinks, and more

You’ll help ensure the IT behind the Dutch energy sector stays running together with expert colleagues who support and challenge you. You’ll feel it every day: in the appreciation, the growth, and the impact you make.

Always on. Expert. Reliable. Personal.

It’s not just what we do, it’s who we are.

Onze identiteit

Als Conclusion Mission Critical zijn we de IT‑dienstverlener die de kritische processen van prominente bedrijven in Nederland ondersteunen, zodat deze altijd beschikbaar, wendbaar en weerbaar zijn. We werken in het hart van onze maatschappij, waar downtime van de kritische processen geen optie is (denk aan reizigersinformatie en stroomvoorziening). We ontwerpen, implementeren, beheren en innoveren. Dit doen we 24/7 met een gezellige mix van 200 collega’s in Amsterdam en Utrecht. We vinden het belangrijk dat je ongedwongen jezelf kunt zijn bij ons. Ben je extravert of juist niet? Houd je van scheurende rockballads, of ben je meer van klassieke muziek? Welkom! Wat onze collega’s allemaal gemeen hebben? We zijn transparant, behulpzaam, sociaal, deskundig en trots.

Divers en inclusief

Bij Conclusion geloven we in de kracht van diversiteit in mensen, karakters en expertises. Wij zorgen voor een inclusieve werkomgeving waar iedereen gelijkwaardig is. Door de combinatie van onze verschillen realiseren we oplossingen die anders, innovatiever en duurzamer zijn. Zo zorgen we voor een positieve impact op de vraagstukken van onze klanten en de maatschappij.