Senior Vertical Strategy Manager, Hospitality

EngineersOfAI; Amsterdam; Hybrid; EUR 180,000 - 240,000; Full time

Job summary

Adyen is seeking a Senior Vertical Strategy Manager, Hospitality, to own the commercial growth of the Hospitality vertical and partner with the Head of F&B and Hospitality. You will shape global strategy, work across NA and EMEA, and translate customer needs into pricing, packaging, and product opportunities.

The role requires strategic thinking, strong analytics, and a track record in hospitality or payments.

Qualifications

• Experience in hospitality or payments portfolio management.
• Strong strategic thinking and analytical depth.

Responsibilities

• Own Vertical Performance: serve as a key driver of the health and performance of the Hospitality vertical, supporting its general management and strategic direction.
• Define Global Commercial Strategy: define and drive key elements of the global commercial strategy for Hospitality; deliverables include go-to-market playbooks, competitive analysis, and business cases.
• Become a Subject Matter Expert: act as the internal and external SME for Hospitality, understanding PMS, CRS and channels.
• Drive Product & Partnership Strategy: analyze customer behavior to identify opportunities for product innovation, differentiation, and strategic ecosystem partnerships.
• Be the Voice of the Customer: work with Product Offering to champion the vertical, inform pricing/packaging strategies, and provide vertical nuances to global enablement.
• Inform Growth Initiatives: develop and maintain customer segmentation to identify revenue growth opportunities and monitor industry trends.

Job description

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

About the Vertical

The Hospitality vertical is one of the fastest growing parts of Adyen’s business where we have seen success with businesses like Hilton, Citizen M, Belmond in the Enterprise space and also with SaaS platforms like Oracle and Mews. The key to our success is partnering closely with our customers to identify their needs, support their growth and drive success for the Hospitality vertical. We define Hospitality as any business operating in the Hotels, Resorts, Cruise or Amusement space.

About the Role

As a Senior Vertical Strategy Manager, Hospitality you will own the commercial growth and success of the Hospitality vertical at Adyen. The role is a part of the broader Commercial Strategy & GTM team at Adyen. Our team mission is to position Adyen as the global fintech leader and to grow our commercial success within and across our key verticals. You will partner closely with the Head of F&B and Hospitality and contribute to driving the commercial strategy and revenue growth initiatives for net new business acquisition as well as growth of existing customers within the vertical.

As the Senior Vertical Strategy Manager, Hospitality, you will play a pivotal role in shaping and executing Adyen’s growth strategy within the hospitality sector. This is a global role with a primary focus on the NA and EMEA regions and the opportunity to contribute to strategic projects worldwide. You will be the voice of the customer for hotels, resorts, cruises, and SaaS platforms operating in the Hospitality space.

The ideal candidate will have a strong background in Hospitality or managing a payments / financial services portfolio in the vertical. They should also have exceptional strategic thinking abilities, acute analytical depth and a proven track record of driving commercial success.

What you’ll do

• Own Vertical Performance: Serve as a key driver of the health and performance of the Hospitality vertical, supporting its general management and strategic direction.
• Define Global Commercial Strategy: Define and drive key elements of the global commercial strategy for Hospitality. Your strategies will produce deliverables such as go-to-market playbooks, competitive analysis, and business cases that account for market nuances and enable commercial teams to execute flawlessly.
• Become a Subject Matter Expert: Act as the internal and external SME for Hospitality, understanding the interplay between PMS, CRS and channels. You can speak intelligently about the space with the most strategic customers and champion the right initiatives internally.
• Drive Product & Partnership Strategy: Analyze customer behavior to identify opportunities for product innovation, differentiation, and strategic ecosystem partnerships.
• Be the Voice of the Customer: Work closely with the Product Offering team to champion the vertical by:
  • Providing vertical trends, opportunities and customer pain points to inform needs as input to product prioritization.
  • Informing product pricing and packaging strategies to maximize profitability and market share.
  • Providing the vertical nuance to global commercial enablement.
• Inform Growth Initiatives: Develop and maintain customer segmentation to identify and pursue opportunities for revenue growth and market expansion. Inform vertical and broader Adyen strategies with the latest industry trends, emerging technologies, and regulatory changes, proactively identifying strategic opportunities or risks.<