Senior Technical Program Manager I

Axon; Amsterdam; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Axon is seeking a seasoned Program Manager to lead complex enterprise deployments in Amsterdam. You will coordinate cross‑functional teams across sales, engineering and product, manage milestones, scope, and budgets, and ensure customer acceptance and revenue recognition.

You’ll thrive in fast‑paced environments, handle changing requirements with clarity, and maintain strong stakeholder communications while guiding third‑party integrators and internal teams toward aligned outcomes.

Qualifications

• Fluent in German and English.
• EU citizenship required for government data handling.

Responsibilities

• Manage all aspects of complex enterprise-grade deployments.
• Oversee milestones, resource planning, scope, timeline and risk management.
• Coordinate cross-functional stakeholders to ensure alignment and on-time delivery.
• Support pre-sales scoping and post-sales implementation handoff.
• Act as liaison between customers and internal teams for change requests and roadmap alignment.
• Identify process inefficiencies and propose improvements to deployment speed and quality.

Skills

German

English

Program management

Cross‑functional leadership

PM tools (PMP/PRINCE2/SCRUM)

Requirements gathering

JSON knowledge

Communication skills

Security clearance readiness

Tools

PMP

PRINCE2

SCRUM

Job description

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Location: Amsterdam, Netherlands. Travel: up to 40% within DACH, Benelux, Nordics (an other European countries as needed). Reports to: Director, Professional Services, EMEA.

What You’ll Do

• Manage all aspects of complex enterprise-grade product deployments
• Oversee project milestones, resource planning, scope, timeline, and risk management
• Manage cross-functional stakeholders to ensure alignment, transparency, and on-time delivery
• Ensures project milestones and deadlines are met and associated documentation supports customer acceptance for purposes of revenue recognition
• Support pre-sales scoping and post-sales implementation handoff.
• Operates with a sense of urgency, accuracy, and detail-orientation, while maintaining consistent lines of communication with all teams involved in each project
• Maintain customer confidence, especially in high-pressure situations
• Remain organized and focused on removing obstacles through creativity and adaptation to rapidly changing circumstances
• Partner Management Own the relationship with 3rd party integrator and the client throughout the length of the contract
• Stakeholder Collaboration Work closely with Professional Services, Product Managers, and Engineers to align program execution with business goals.
• Act as a liaison between customers and internal teams to manage change requests, solution feasibility, and roadmap alignment.
• Process Improvement Identify process inefficiencies and propose improvements to increase deployment speed, quality, and customer satisfaction.
• Contribute to internal SOPs, implementation playbooks, and best practices.

What You Bring

• Fluency in both German and English
• European citizenship is required in order to work with sensitive Government data, willing to undergo a security check
• 5+ years of experience leading and delivering highly complex programs, with demonstrated success in technical program management
• Proven track record of managing enterprise-level software deployments, infrastructure projects, or large-scale enterprise application programs
• Deep expertise in delivering complex projects involving cross-functional teams, including sales, engineering, and product
• Mastery of program/project management tools and methodologies to track, report, and deliver on objectives. (PMP, PRINCE2, SCRUM)
• Experience gathering requirements, optimizing workflows, and facilitating change management within teams
• Familiarity with software configurations and coding experience (particularly JSON) preferred
• Advanced communication and presentation skills, with the ability to distill technical concepts for diverse audiences
• Proficiency in guiding client and internal teams through ambiguity, driving alignment, and executing on shared goals

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be