Senior Specialist - IT Site Shared Services

Bristol Myers Squibb; Leiden; On-site; EUR 60,000 - 90,000; Full time

Job summary

Bristol Myers Squibb in Leiden is seeking an IT Infrastructure Engineer to support startup IT infrastructure for the Cell Therapy Facility. You will collaborate with IT and business partners across the international organization and ensure reliable 24/7 operation of manufacturing systems.

The role requires strong communication, hands-on hardware and network skills, ServiceNow/CMDB knowledge, and the ability to work cross-functionally in a fast-paced life sciences environment.

Qualifications

• 5+ years of experience as an Infrastructure Engineer.
• Knowledge of process automation systems is beneficial.
• Strong communication, problem-solving, and flexibility to changing business needs.
• Ability to meet deadlines and a commitment to self-development.
• Strong interpersonal skills and the ability to work in a team.
• Ability to work independently and within cross-functional teams.
• Experience installing and maintaining hardware like label printers, scanners, and IT peripherals.
• Knowledge of desktop installation and support.
• Basic knowledge of servers, data center, firewalls, network.
• Basic knowledge of lab systems.
• Knowledge of ServiceNow, CMDB.

Responsibilities

• IT infrastructure troubleshooting including Network, Servers, HMIs, Printers, Scanners, Switches, Firewall rules, Domains, etc.
• Responsible for the IT Life Cycle Management (LCM) program as well as the roadmap for all the above listed IT Infrastructure.
• Be the CTF IT Cybersecurity Point Of Contact (POC) and own the system patching effort for various local IT systems.
• Monitor, track and reduce ServiceNow tickets related to IT Shared Services.
• Manage spares and inventory for IT Infrastructure.
• Accountable for uninterrupted 24/7 operation of manufacturing systems for CAR-T manufacturing.
• Responsible for creating SOP, WI and qualification of the equipment’s and the documentation.
• Responsible to manage the shared computers in the Clean Room Area.

Skills

Infrastructure experience

Communication skills

Problem solving

Team collaboration

Independent work

Hardware installation

Desktop support

Networking basics

ServiceNow knowledge

CMDB knowledge

Tools

ServiceNow

CMDB

Job description

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Position Summary

The IT Infrastructure Engineer will support the IT Infrastructure technology required to start-up the Cell Therapy Facility for BMS in Leiden. Besides in-depth knowledge and experience with IT Infrastructure, the candidate must possess excellent communication skills, strong can-do attitude, flexibility, helicopter view and must be savvy working with both technology and business partners across the international organization.

Qualifications

Job duties include

• IT Infrastructure troubleshooting including Network, Servers, HMIs, Printers, Scanners, Switches, Firewall rules, Domains, etc.
• Responsible for the IT Life Cycle Management (LCM) program as well as the roadmap for all the above listed IT Infrastructure.
• Be the CTF IT Cybersecurity Point Of Contact (POC) and own the system patching effort for various local IT systems.
• Monitor, track and reduce ServiceNow tickets related to IT Shared Services.
• Manage spares and inventory for IT Infrastructure.
• Accountable for uninterrupted 24/7 operation of manufacturing systems for CAR-T manufacturing.
• Responsible for creating SOP, WI and qualification of the equipment’s and the documentation.
• Responsible to manage the shared computers in the Clean Room Area.

Knowledge, Experience And Skills

• 5 + years of experience as an Infrastructure Engineer.
• Knowledge of process automation system is beneficial
• Core competencies include, communication skills, problem-solving, flexibility to react to changing business needs, ability to meet deadlines and a commitment to self-development
• Strong interpersonal skills and the ability to work in a team environment
• Ability to work independently and within cross functional teams
• Installation and maintenance of the Hardware like label Printers, Scanners, and IT peripherals
• Knowledge of Desktop installation and support.
• Basic Knowledge on servers, data center, firewalls, Network.
• Basic knowledge on the Lab systems.
• Knowledge of ServiceNow, CMDB.

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People With Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [e-mail]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

For roles based in Los Angeles County only If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information https://careers.bms.com/california-residents/

Data Protection

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Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If this posting is missing required information required by local law or incorrect, contact BMS at [e-mail] with the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account.