Senior Software Engineer, Knowledge Engineering

Adyen; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

Adyen is seeking a Senior Software Engineer for the Documentation Experience Team in Amsterdam. You will shape the next generation of our knowledge platform and deliver scalable content systems that power developer experiences across products.

You will collaborate with engineering, technical writing, product design, and management to define architecture, build robust ingestion pipelines, and deliver high‑quality APIs. Experience with semantic content models and data pipelines is key.

Qualifications

• Deep expertise in semantic and content modelling for web publication across distributed sources (headless CMS, repos).
• Experience building robust content ingestion pipelines to transform unstructured and structured sources into knowledge graphs.
• Design and maintain high-performance APIs for data retrieval (REST/GraphQL).
• Familiarity with search indexing to maximise relevance for complex queries.
• Understanding of DevOps and CI/CD tooling (Jenkins, GitLab CI/CD, Kubernetes).
• Strong drive for automation and AI-enabled workflows.

Responsibilities

• Architect and deliver the next generation of Adyen’s documentation platform.
• Collaborate with engineering, writing, design, and product management teams to ship features.
• Co-lead the Documentation Experience strategy with leadership on direction and execution.
• Define technological direction and drive adoption of new tech.
• Build cross-functional relationships and influence stakeholders.
• Provide technical leadership, conduct code reviews, and mentor engineers.

Skills

Semantic modelling

Content ingestion pipelines

APIs for knowledge access

Search/ indexing

DevOps principles

AI native / automation

Communication & stakeholder influence

Cross-functional collaboration

Strategic thinking

Tools

Neo4j

Kafka

RabbitMQ

ElasticSearch

Jenkins

GitLab CI/CD

Kubernetes

Job description

At Adyen, everything we do is engineered for ambition.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Senior Software Engineer, Knowledge Engineering

Documentation Experience Team

The Documentation Experience Team is responsible for building the systems and foundations that improve how technical knowledge is created, structured, and delivered across Adyen’s developer ecosystem. You will work on core challenges related to content quality, freshness, consistency, scalability and the ability to make information usable both for people and agents.

In this role, you will help design and evolve the architecture that powers the next generation of Adyen’s knowledge platform. This includes shaping structured content models, connecting structured content from multiple sources and building interfaces that make technical documentation accessible across products and tools as knowledge. Your work will enable more reliable, contextual, and efficient access to information for customers, developers, and internal teams.

The team is a strategic part of the Developer Experience group within the Customer Experience solution. Our mission is to provide clear, accurate, and accessible knowledge that supports customers throughout their integration journey and helps them move quickly with confidence.

Core Focus Area

• Content Architecture: Design scalable content structures and metadata models that support consistency, reuse, and discoverability across documentation and technical knowledge.
• Knowledge Systems Design: Contribute to the design of structured knowledge representations that allow information to be connected, navigated, and used programmatically.
• Ingestion and Data Processing: Develop reliable pipelines and services that unify content from multiple sources, ensuring quality, accuracy, and readiness for downstream use.
• APIs for Knowledge Access: Build and maintain high performance APIs that make technical knowledge available across tools, products, and user interfaces.
• Quality, Instrumentation, and Continuous Improvement: Implement monitoring, instrumentation, and quality controls that improve reliability, support data informed decision making, and ensure the long term scalability of the knowledge platform.

What You’ll Do

• Architect, implement and deliver the next generation of Adyen’s documentation platform, establishing the foundation for intelligent and contextual knowledge delivery via AI native interfaces.
• Build a first-class Documentation Experience through close collaboration with engineering, technical writing, product design, and product management teams.
• Co‑lead Adyen’s Documentation Experience strategy with the Team Lead and Product manager on direction and execution ensuring alignment with business goals.
• Define the technological direction of the team, propose future‑proof solutions and drive innovation and adoption of new technology.
• Build strong cross‑functional relationships and influence stakeholders with diverse backgrounds in adjacent teams.
• Provide technical leadership, conduct thorough code reviews, mentor engineers, fostering a culture of engineering excellence and performance.

Who You Are

• You have deep expertise in (semantic & content) modelling; from modelling textual content meant to be published on the web managed in distributed sources (e.g. headless CMS, Git repositories).
• You have experience in building robust content ingestion pipelines. Extracting and transforming unstructured and structured content sources into knowledge graphs. Experience in Neo4j, Kafka or RabbitMQ is preferred.
• You have experience in designing, building and maintaining reliable, high performing APIs for efficient complex data retrieval. Experience in Java, PostgreSQL, REST and GraphQL is preferred.
• You have experience working with search indices (e.g. ElasticSearch) and implementing indexing strategies maximising search relevance for complex queries.
• You have an understanding of DevOps principles. Experience in Jenkins, Gitlab CI/CD and Kubernetes is preferred.
• You have a strong drive for automation and leveraging technology to improve efficiency and quality. Being AI native and being hands‑on with new technology is preferred.
• You’re an excellent verbal and written communicator, able to materialise strategy into technical initiatives and communicate complex technical concepts.
• You are comfortable representing technical points of view in front of internal and external technical audiences.
• You have a strategic mindset and thrive in cross‑functional environments with a passion for driving customer experience impact.

This role is based out of our Amsterdam office. We are an office‑first company and value in‑person collaboration; we do not offer remote‑only roles.