Senior Professional Services Engineer - PubSec - US Only

GitLab; Netherlands; Remote; EUR 90,000 - 135,000; Full time

Benefits offered by this job

Growth and Development Fund

Equity Compensation & Employee Stock P

Parental Leave

Team Member Resource Groups

Job summary

GitLab is seeking a Professional Services Engineer to partner with public sector customers, delivering installation, migration, training, and advisory engagements across diverse environments.

You will work remotely and asynchronously, guiding deployments from single-node Omnibus setups to large reference architectures while coordinating with project managers and engineers to ensure on-time, on-scope delivery.

Qualifications

• Experience with infrastructure as code tools and configuration as code.
• Ability to lead technical delivery end-to-end and coordinate multiple engagements.
• Excellent communication with project managers, customers, and engineering teams.

Responsibilities

• Deliver Professional Services engagements such as installation, migration, training, and advisory services to help customers achieve successful outcomes with GitLab, including completing projects on scope and on schedule.
• Plan and execute GitLab deployments across architectures, from single-node Omnibus to large reference architectures using IaC and configuration as code practices.
• Oversee migrations from multiple source systems to GitLab SaaS or self-hosted GitLab, reducing risk and ensuring smooth cutovers.
• Provide technical guidance across the GitLab feature stack to help customers adopt best practices that fit their goals and environment.
• Mentor other engineers and collaborate with product teams to remove blockers and improve delivery patterns.

Tools

Terraform

Ansible

Packer

Puppet

Chef

Job description

An overview of this role

• Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

As a Professional Services Engineer at GitLab, you'll partner with public sector customers to help them successfully adopt and expand GitLab across their organization. You'll deliver services such as installation, migration, training, and advisory engagements, meeting customers where they are, from single-node Omnibus installations to larger reference architectures using infrastructure as code and configuration as code. In this role, you'll balance hands‑on technical delivery with clear communication and project ownership, helping customers make practical choices that fit their goals, timelines, and environments. You'll also work closely with project managers and engagement managers to make delivery more consistent and improve how we run engagements. As you work with customers, you'll act as a feedback loop to GitLab's product and engineering teams by communicating insights that can improve GitLab features and delivery processes. This role is a strong fit for someone who enjoys solving complex problems, working across multiple engagements, and succeeding in a remote, largely asynchronous environment.

Some Examples Of Our Projects

• Delivering GitLab installations and upgrades using tools like Terraform or Ansible, from simple deployments to highly available architectures
• Leading migrations from existing systems to GitLab SaaS or self‑managed GitLab, including planning, execution, and knowledge transfer

What you'll do

• Deliver Professional Services engagements such as installation, migration, training, and advisory services to help customers achieve successful outcomes with GitLab, including completing projects on scope and on schedule.
• Plan and execute GitLab deployments across a range of architectures, from single‑node Omnibus installations to large reference architectures using infrastructure as code and configuration as code practices.
• Oversee and perform migrations from multiple source systems to GitLab SaaS or self‑managed GitLab, helping customers reduce risk, maintain momentum during change, and complete cutovers with minimal disruption.
• Provide technical guidance across the GitLab feature stack, helping customers adopt best practices that fit their goals, constraints, and operating environment.
• Partner closely with project managers and engagement managers by providing feedback and updates that improve delivery consistency, keep work on schedule, and reduce delivery issues across engagements.
• Manage and deliver multiple customer projects at once, balancing customer outcomes with awareness of billable time and delivery priorities to meet utilization and delivery goals.
• Mentor and assist other Professional Services Engineers by communicating expertise in specific technical areas and contributing to stronger, more repeatable delivery patterns.
• Work closely with GitLab's product and engineering teams to remove blockers for customers and help improve GitLab features and delivery processes based on field insights, leading to faster issue resolution and more consistent delivery.

What you'll bring

• Professional experience with one or more infrastructure as code or configuration as code tools, such as Terraform, Ansible, Packer, Puppet, or Chef.
• Experience with one or more infrastructure as code or configuration as code tools such as Terraform, Ansible, Packer, Puppet, or Chef.
• Active Secrets or TS/SCI clearance is required for this role due to the nature of the customers you’ll support.
• Occasional travel to SCIF sites as needed.
• Desirable locations - DC Metro, GA, TX, AL, CO or UT
• Due to government security requirements, you must be a United States Citizen (defined as any individual who is a citizen of the United States by law, birth, or naturalization) to be eligible for this position
• Ability to support public sector customers with TS/SCI clearance‑related requirements for their environments and engagements.
• Ability to lead technical delivery end‑to‑end, including discovery, planning, documentation, and knowledge transfer.

About The Team

The Professional Services Engineer is part of GitLab's Professional Services organization, helping customers adopt GitLab successfully through installation, migration, training, and advisory engagements. The team works closely with Project Managers and customer stakeholders to deliver successful outcomes and help organizations expand how they use GitLab.

United States Salary Range

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

$136,080—$230,040 USD

How GitLab Supports Full‑Time Employees

• Benefits to support your health, finances, and well‑being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification.

Country Hiring Guidelines:

GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location‑based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy:

Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.