Senior Operations and People Coordinator

B Lab Europe; Amsterdam; Hybrid; EUR 46,000 - 56,000; Full time

Benefits offered by this job

Four-day work week (32 hours)

20 vacation days

Professional development budget

Health insurance contributions

Home working support

Job summary

B Lab Europe seeks a mission-driven Senior Operations & People Coordinator to support the HQ in Amsterdam and eight European Markets. You will coordinate across Operations, People & Culture, Finance and with Market teams, reporting to the Head of Operations.

The role blends project management with hands-on operations, policy execution and HR analysis. You’ll work across cultures, drive improvements, and help scale our regional hub in a fast-moving, purpose-driven organisation.

Qualifications

• Experience with operations across multiple countries and cultures.
• Familiarity with HR processes, benefits, pensions, and health insurance considerations.
• Strong project management and ability to coordinate across teams.

Responsibilities

• Coordinate cross-functional projects to align operations across Europe.
• Support People & Culture policy development and processes.
• Analyse country-specific operations requirements and propose recommendations.
• Provide administrative and operational support to Finance and People & Culture divisions.
• Identify and implement process improvements within the Operations team.

Skills

Project management

Operations experience

Multi-country

Analytical skills

Confidentiality

Autonomous work

Stakeholder management

English fluency

Job description

We are looking for a mission-driven, resourceful, and highly organised Senior Operations & People Coordinator to support the smooth running of B Lab Europe’s Operations department at our HQ in Amsterdam and across our Markets in Europe.

This role will coordinate work between different functions within the Operations team - Operations, People & Culture, Finance - and with our eight European Markets teams, under the supervision of B Lab Europe’s Head of Operations. Powered by a curious and can-do mindset, the role will execute key Operations processes and policies and deliver analysis on human resources requirements in European Markets. The role will also provide support on strategic organisational projects.

This is a hands-on coordination and project management role for an agile, purpose-driven individual who enjoys solving complex problems, connecting the dots creatively, and working behind the scenes to empower teams across the organisation to do their best work. You will need an analytic mindset, strong project management skills, and attention to detail. You will also need both knowledge on Operations (incl. People & Culture, Finance, and Administration) and a desire to learn.

Your main responsibilities will be

Project Coordination for Organisational Integration- 35%*

You will manage projects across the Operations team and the broader B Lab organisation to strengthen how B Lab Europe operates as a Regional Hub.

You will:

• Contribute to project design, management, and execution on the topics of change management, operational alignment, and people and culture, at European HQ level.
• Support the B Lab Europe on integration projects with the International HQ to align systems and ways of working across the organisations (e.g. employee benefits, HRIS).
• Keep project plans, timelines, and stakeholders organised and accountable, including by anticipating risks and proactively suggest solutions, and by ensuring information is accessible and flows adequately.
• Support B Lab’s continuous improvement philosophy by suggesting improvement to processes and policies, and implement collaboratively the improvements.

People & Culture Support Across HQ and European Subsidiaries - 35%*

You will support the People & Culture team in their work with B Lab Europe’s Markets, and within the Amsterdam HQ.

You will:

• Support the development and maintenance of HR and operational policies and processes (e.g. job descriptions, best practices in HR), and ensure their accessibility and understandability.
• Coordinate the execution of internal processes (e.g. Leave Policy, with sick leave or maternity leave), with the help of internal and expert support for complex cases.
• Analyse country-specific Operations requirements (i.e. HR, administration) and produce recommendations (e.g. on pension terms, collective agreements, health insurance requirements), with the help of internal and external Operations experts.

Operations Support Across Amsterdam HQ and European Subsidiaries - 30%*

You will coordinate strategic and daily operations work across our Amsterdam headquarter and our European Markets.

You will:

• Support communication and engagement with local authorities, employer bodies, contractors, and other stakeholders, including in some cases acting as a market-level contact to coordinate the execution of requests to the organisation.
• Support the operations needs of selected Markets (e.g. technological assets management).
• Provide administrative and operational support to the Headquarter’s Finance and People & Culture Departments.
• Identify opportunities to improve processes and policies within the Operations team (e.g. information flow, technology adoption), and execute on their implementation.

*The percentage split is indicative and may shift depending on organisational priorities. Not all projects will be active at the same time; priorities will be agreed with the manager and reviewed regularly to ensure the workload remains realistic.

Qualifications, Skills & Knowledge

A great mix of analytical thinking, ability to work autonomously and across teams, project management skills, and operational understanding.

• Strong project management skills, including the ability to organise work, track progress, and ensure stakeholders alignment and execution.
• Strong experience and knowledge of Operations work in a European regulatory context.
• Experience working across multiple countries and cultures, and engaging internal and external stakeholders.
• Strong analytics and research skills, with the ability to delve into details while keeping the big picture in mind, and to structure strategic recommendations.
• Strong work ethics and ability to handle sensitive information with care and confidentiality.
• Ability to work in a fast-moving environment, autonomously and as part of a team.
• Experience working with external stakeholders (e.g. contractors, advisors, government institutions).
• Skilled at creating structure in dynamic environments, with the ability to turn complex or ambiguous information into clear, practical solutions.
• Proficient in English (writing and spoken) is a must, with strong preference for one or more European languages.
• Experience with HR systems, benefits, pensions, health insurance, or local employment processes is a strong preference.

Personal Specifications

• Mission-driven: You are interested in the B Corp movement, you believe in the power of using business as a force for good, and you feel empowered to work alongside colleague hungry to make the world a better place
• Autonomous: You take ownership of your work and move projects forward autonomously, while being aware of what you don’t know and being able to find solutions.
• Resourceful: You are comfortable finding answers, asking the right questions, and solving practical problems.
• Highly organised: You can manage several workstreams in parallel, delving into details while keeping the big picture in mind.
• Clear and accessible in communication: You explain things in a simple, helpful way.
• Collaborative: You enjoy working with different teams, countries, and external partners.
• Reliable: Colleagues can trust you to follow through and keep information accurate.
• Curious and practical: You are willing to learn about new countries, rules, systems, and processes, and you focus on what is useful.
• Comfortable with change: You can work in a growing and evolving organisation where not everything is fully defined yet.
• Discreet and thoughtful: You understand the importance of confidentiality, especially when working with People & Culture topics.

Compensation

Annual salary: 51,000 EUR gross (including holiday allowance)

What we offer:

• A four-day workweek (32 hours per week) to promote work-life balance and wellbeing.
• 20 vacation days, plus additional days around the year-end period.
• Volunteer hours to contribute to other organizations.
• Annual professional development budget to support career growth and learning.
• Monthly contributions for health insurance, wellness, mobile costs, commuting to the office, and home working support.
• A flexible, open office in Amsterdam

Start Date

December 2026 to January 2027

Work Arrangements

Hybrid – working both from the Amsterdam office and home

Recruitment Policy

We prioritize recruiting from a diverse pool of candidates because we believe a variety of perspectives, experiences, and backgrounds contributes to the success of our team. An inclusive and fair work environment is crucial to achieving our mission.

We use BeApplied as our recruitment platform, which helps reduce bias in the hiring process.

• Candidates are asked to submit both their CV and answers to targeted questions that assess the skills needed for the role.
• CVs are chunked and anonymized, so reviewers only see relevant information and bias is minimized. A motivation letter is not required.
• Answers and CVs are anonymized, randomly ordered, and evaluated by team members.
• The platform also asks a few demographic questions upfront; we only see aggregated statistics to ensure a balanced candidate pool and equal opportunities. Candidates may choose not to answer these questions.

After we have reviewed your answers and CV anonymously, you will receive either an invitation for an interview or an explanation if you are not selected for the next stage.

We understand that candidates come from different backgrounds and may have varying access to resources. To make the process more accessible, we recognize the use of AI tools for preparing your answers. We prefer personal and authentic answers, and AI should only be used in an assisting role, such as structuring thoughts or practicing phrasing. Through the BeApplied platform, we can detect AI usage to ensure a fair evaluation. Final submissions should reflect your own ideas, experiences, and capabilities. Our assessment process focuses on evaluating each individual’s unique qualities, with authenticity and honesty at the center.

Regardless of the outcome, we will retain your application and data for up to one year from the application date in case another suitable position becomes available. For questions about data storage or retention, contact [e-mail]. We will reply within 30 days.