Senior IT Service Desk Lead - Onsite in Amsterdam

Job4Travelers; Amsterdam; Hybrid; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Career growth and learning

Flexibility and ownership

Collaborative and innovative culture

International environment and teams

Job summary

Nebius is seeking an IT Service Desk Lead based in Amsterdam with hybrid, Europe-focused duties. The role is hands-on, requiring physical presence for IT Bar support, hardware lifecycle management and office launches across EMEA/APAC.

Some administrative tasks may be done remotely, but core responsibilities are office-based. The role covers the Service Desk senior escalation point and process ownership, with occasional travel to Europe, the UK and Israel.

Qualifications

• Five+ years of IT support or service desk experience with progression in responsibility.
• Advanced technical certifications (Microsoft 365, Azure, ITIL Intermediate, Security+) preferred.

Responsibilities

• Serve as final escalation point for high-severity, complex incidents.
• Coordinate major-incident response and post-incident follow-through with relevant teams.
• Advise L1/L2 on troubleshooting approaches and escalation paths.
• Administer and configure Service Desk tooling and automation.
• Maintain and improve runbooks, knowledge bases and operational procedures.
• Lead service desk projects, system migrations and new technology rollouts.

Skills

IT support

Incident management

End-user computing

Stakeholder communication

Education

Bachelor's degree in Information Technology

Tools

Jira Service Management

MDM

Entra ID / Active Directory

Job description

Nebius is seeking an IT Service Desk Lead based in Amsterdam with hybrid, Europe-focused duties. The role is hands-on, requiring physical presence for IT Bar support, hardware lifecycle management and office launches across EMEA/APAC.

Some administrative tasks may be done remotely, but core responsibilities are office-based. The role covers the Service Desk senior escalation point and process ownership, with occasional travel to Europe, the UK and Israel.