Senior Global CRM Manager

Just Eat Takeaway.com; Durgerdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

Just Eat Takeaway.com is seeking a Senior CRM Manager to drive retention across channels within the Customer Engagement & Loyalty squad. You will lead CRM execution, mentor teammates, and collaborate with global teams to scale impact in a fast-moving, data-driven environment.

You will design high-impact campaigns across email, push, SMS, and in-app channels, guided by rigorous testing and segmentation. A customer-centric approach and English fluency are essential for success.

Qualifications

• Proven expertise in multi-channel CRM marketing.
• Analytical mindset with data-driven segmentation to improve retention.
• Strong stakeholder management and project ownership.

Responsibilities

• Design and optimise high-impact multi-channel CRM campaigns (email, push, SMS, in-app).
• Drive A/B testing and data analysis to improve campaign performance.
• Streamline CRM processes and workflows across markets for efficiency.
• Collaborate with international and local teams on new CRM tech and AI strategies.
• Ensure timely, brand-aligned messaging with a customer-first approach.
• Mentor junior teammates and interns to uphold quality standards.
• Lead strategic CRM projects from segmentation to cross-channel innovation.

Skills

Multi-channel CRM

Data-driven segmentation

Stakeholder management

Mentoring juniors

English communication

AI-driven engagement

Job description

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

As our Senior CRM Manager, you will play a leading role within the Customer Engagement & Loyalty squad, driving our retention efforts across channels. Using a customer-centric approach, you will turn data into meaningful connections and high-impact programmes. We are looking for someone who takes ownership at scale, mentors teammates, and thrives in a fast-moving, data-driven environment. You will shape our CRM execution, influence both local and global teams, and help us move fast and scale our impact in a competitive landscape.

These are some of the key components to the position:

• Aim high by designing and optimising high-impact multi-channel CRM campaigns across email, push, SMS, and in-app platforms, with a focus on driving long-term customer lifetime value.
• Drive excellence through rigorous A/B testing, data analysis, and segmentation to continuously improve campaign performance and customer retention metrics.
• Keep it simple by streamlining CRM processes, voucher planning, and campaign workflows across markets for maximum efficiency.
• Raise the bar by partnering with international and local teams to experiment with new CRM technologies and AI-driven engagement strategies.
• Collaborate across the business, with data, product, and brand teams, to ensure messaging is timely, brand-aligned, and always puts the customer first.
• Support each other by onboarding, mentoring, and reviewing the work of junior team members and interns, ensuring quality standards are consistently met.
• Act as a guardian of CRM best practices, holding the team accountable for high-impact, error-free execution.
• Autonomously lead strategic CRM projects, from segmentation and personalisation initiatives to cross-channel innovation and new channel strategies.

What will you bring to the team?

• Proven expertise in multi-channel CRM marketing, with deep experience managing complex Email, Push, and In-App campaigns end to end.
• An analytical mindset with the ability to stay committed to achieving goals through data-driven segmentation and a track record of improving customer retention.
• A focus on aiming higher, with the drive to continuously raise the bar on campaign performance and CRM best practices.
• Strong stakeholder management and project ownership skills, with the ability to influence and collaborate with both local and global teams.
• A proactive and agile approach, showing a readiness to move fast and adapt in a global scale-up environment.
• Experience mentoring junior colleagues and a collaborative spirit dedicated to lifting each other up and celebrating team wins.
• Exceptional communication skills in English; additional language skills are a plus.
• Curiosity about CRM innovation, including AI-driven engagement tools and emerging channel strategies.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable — our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.