Overview
Artificial Intelligence is a core driver of the future at Trusted Shops, helping solve complex challenges, scale operations, and create intelligent customer experiences. The company is growing its AI capabilities with an AI-first mindset, where AI is integrated from the ground up to power the solutions of tomorrow.
Trusted Shops is taking the next step: shaping the future of Agentic Commerce – where AI doesn’t just support decisions, but acts with purpose, responsibility, and impact.
Responsibilities
- Build production-ready GenAI systems: Train, fine-tune, and deploy models for business-critical use cases like churn prediction, content generation, and trust scoring. Take full ownership of end-to-end AI solutions.
- Develop autonomous AI agents: Design agents that make informed decisions, interact with users and systems, and integrate with tools and data sources using modular logic and the Model Context Protocol (MCP).
- Implement advanced RAG & multi-agent systems: Build Retrieval-Augmented Generation systems and orchestrate multi-agent workflows using frameworks like LangGraph, AgentCore, or Strands Agents.
- Create scalable AI services: Package models into reusable APIs and serverless architectures (AWS Lambda, REST APIs), making AI capabilities accessible across teams.
- Integrate with enterprise platforms: Connect AI solutions with HubSpot, Salesforce, proprietary tools, and other systems for seamless workflow automation.
- Ensure reliability, explainability & compliance: Deliver trustworthy, transparent, and compliant AI solutions aligned with company values.
- Leverage cloud-native architectures: Work with AWS (Bedrock, SageMaker, Lambda, ECS/Fargate) or other cloud platforms to build scalable AI pipelines.
Your profile
- Degree in Computer Science, Machine Learning, Data Science, or related field or equivalent experience building production-grade GenAI systems.
- Proven experience deploying high-accuracy, scaled AI systems in production, beyond PoCs or simple chatbots.
- Hands-on experience with Agentic AI and multi-agent orchestration, including planning, tool usage, decision-making, and self-correction.
- Strong Python skills and experience with modern GenAI frameworks (LangChain, LlamaIndex, etc.), vector databases (Pinecone, Chroma, pgvector), and embedding strategies.
- Experience building robust APIs and serverless AI services (FastAPI, REST) with async patterns, error handling, and scalability in mind.
- Practical experience with cloud AI/ML services (AWS Bedrock, SageMaker, Lambda, ECS/Fargate) or equivalent cloud environments.
- Data-driven and pragmatic mindset: delivering production-ready solutions with measurable impact.
- Fluent in English; additional languages are a plus.
- Collaborative, curious, and purpose-driven, ready to tackle complex AI challenges.
What we offer you
- Hybrid work: Combine flexible remote work with team time in the office.
- Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway.
- Permanent contract with Europe's trusted brand.
- 28 vacation days + 2.5 additional days off at Christmas, New Year’s Eve and Carnival.
- Buddy programme (an experienced trustee is at your side).
- Individual training opportunities.
- Events (Team Events, Unit Events, etc.).
- Health Pass (free online and offline sports, fitness and health courses).