Senior Engagement Manager, Professional Services Delivery Team, Netherlands

Amazon Inc.; Amsterdam; On-site; EUR 110,000 - 180,000; Full time

Job summary

Amazon Web Services (AWS) Professional Services is seeking a Senior Engagement Manager to lead delivery of complex cloud solution projects. You will bridge business requirements with technical solutions, drive discussions, and ensure outcomes across stakeholders.

Leverage AWS Well-Architected and Cloud Adoption Framework while maintaining technical credibility. You will validate solutions against business goals, manage risks, and guide cross-organizational strategies.

Qualifications

• Bachelor's degree in CS, Engineering, or related field.
• Experience delivering enterprise IT engagements.
• Experience leading multiple Agile teams.
• Knowledge of public cloud value proposition (IaaS, PaaS, SaaS).

Responsibilities

• Lead and manage complex cloud migration and implementation projects.
• Guide technical decisions and strategic planning using AWS services and best practices.
• Bridge business requirements with technical solutions and map to desired outcomes.
• Decompose complex problems into actionable, deliverable solutions.
• Contribute to technical documentation and establish standards.

Skills

Cloud knowledge

Agile leadership

Enterprise IT delivery

Stakeholder communication

Education

Bachelor's degree in CS/Engineering

Tools

Jira

Rally

VersionOne

Taiga

Job description

The Amazon Web Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact.

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain‑specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross‑organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, elevate when appropriate, and drive projects to successful completion, while exceeding customer expectation.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key job responsibilities

• Leading and managing complex cloud migration and implementation projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and map them to business outcomes
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and define documentation standards

About the team

ABOUT AWS:

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Basic Qualifications

• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
• Experience in leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale
• Experience in leading and delivering enterprise‑level IT engagements
• Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience

Preferred Qualifications

• active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
• AWS certification
• Experience in delivering customer engagements in a professional services role
• Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice https://www.amazon.jobs/en/privacy_page to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.