ProServe Area Delivery Leader, Professional Services (AWS)

Amazon Inc.; Amsterdam; On-site; EUR 150,000 - 190,000; Full time

Job summary

Amazon Web Services (AWS) ProServe is seeking an experienced Area Delivery Leader (PADL) to join our Shared Delivery Team. This senior leadership role oversees delivery activities across the Area, coaching Delivery Practice Managers and their teams to ensure best-in-class outcomes for customers and partners.

You will drive area P&L, coordinate with ProServe Account Executives, and align delivery to customer outcomes, budgets, and schedules.

Qualifications

• Bachelor's degree in Computer Science, Math or related field required.
• Leadership experience managing 50+ people with P&L responsibility.
• Experience translating technical concepts into business value.
• Strong enterprise IT/ cloud delivery background.

Responsibilities

• Lead the Area Shared Delivery Team and oversee Delivery Practice Managers.
• Ensure best-in-class solutions for customers and partners and meet CSAT targets.
• Drive business development initiatives and provide portfolio guidance.
• Collaborate with ProServe Account Executives to define customer outcomes.
• Manage Area P&L, optimize growth, performance, and utilization.
• Serve as escalation point for Sales and Delivery teams across pre-sales to post-implementation.

Skills

Delivery leadership

P&L management

Executive stakeholder engagement

Cloud services experience

Education

Bachelor's degree in Computer Science, Math, or related field

Job description

ProServe Area Delivery Leader, Professional Services

Job ID: 10537212 | Amazon Business EU SARL, Dutch Branch - T60

The Amazon Web Services Professional Services (ProServe) team is looking for an experienced ProServe Area Delivery Leader (PADL) to join our Shared Delivery Team (SDT). This senior leadership role is responsible for all delivery activities within the Area (single/multi-country or Practice/Industry), ensuring optimal support while maximizing team utilization and revenue performance. You'll report to the Geo Delivery Leader serving as a strategic advisor to customers, partners, and internal AWS teams.

As PADLs you will coach, manage, and guide Delivery Practice Managers (DPMs) and their teams, to ensure they are providing best in class solutions for customers and partners. Routinely engaging with C-level executives within our customers, you will be responsible for ensuring Area SDTs work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. PADLs primarily drive their teams to partner with ProServe Account Executives to identify, understand, and define business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and successfully executing SOWs.

Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team growth and performance through implementing tailored people development plans, ensuring Area SDTs are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. PADLs success is primarily measured through the Area P&L by delivering customer engagements on time, within budget, and exceeding customer expectations (CSAT).

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key job responsibilities

• Leading and managing the Area Shared Delivery Team, overseeing Delivery Practice Managers (DPMs) and their teams
• Ensuring delivery of best-in-class solutions for customers and partners, meeting and exceeding satisfaction targets
• Driving business development initiatives and provide portfolio guidance and oversight
• Collaborating with ProServe Account Executives to identify and define customer business outcomes
• Managing the Area P&L, optimizing team growth, performance, and utilization
• Serving as an escalation point for Sales and Delivery teams, engaging in pre-sales, in-flight projects, and post-implementation reviews

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Bachelor's degree in Computer Science, Math, or a related field
• Knowledge of compliance and security standards across the enterprise IT landscape
• Knowledge of infrastructure-as-a-service (IaaS) cloud computing transition challenges
• Experience with consulting practice leadership as manager of managers with team size 50+ and P&L responsibility
• Experience with enterprise architecture including virtualization technologies and distributed architecture

Preferred Qualifications

• Experience integrating AWS cloud services with on-premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP)
• Experience with design of modern, scalable delivery models for technology consulting services
• Experience with international sales and delivery work with global F500 enterprise customers and partners
• Experience with vertical industry sales and delivery work of contemporary services and solutions

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.