Senior Customs Operations Lead

JD.COM; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Job summary

JD.COM is seeking an experienced Customs Compliance Specialist to manage end-to-end import and export declarations for European operations. You will review critical documents, coordinate with brokers and authorities, and monitor clearance progress to ensure timely releases.

The role requires 3+ years in customs, fluency in Chinese and English, and strong Excel/ERP-related skills. You will work with cross-functional teams to optimize processes and maintain accurate ledgers.

Qualifications

• Minimum 3 years of industry experience.
• Experience in import/export customs clearance.
• Fluent in Chinese and English.
• Proficient in Excel; ERP/WMS/TMS knowledge is a plus.

Responsibilities

• Handle full-cycle customs declaration & clearance for import and export goods.
• Review and organize documents (invoice, packing list, bill of lading, contract) for accuracy and compliance.
• Liaise with customs brokers, freight forwarders and authorities to resolve clearance issues.
• Track declaration progress and handle abnormalities including inspections and amendments.
• Ensure import/export operations comply with regulations, tariffs, VAT and Incoterms.
• Maintain customs ledgers and update records and logistics status.
• Assist with tariff calculation and HS code classification.
• Analyze clearance lead time and abnormal cases; propose process improvements.
• Coordinate with logistics, warehouse and supply chain teams for smooth warehousing.

Skills

Coordination skills

Attention to detail

Resilience under pressure

Problem solving

Excel proficiency

Education

Bachelor's degree

Tools

ERP/WMS/TMS systems

Job description

JD.COM is seeking an experienced Customs Compliance Specialist to manage end-to-end import and export declarations for European operations. You will review critical documents, coordinate with brokers and authorities, and monitor clearance progress to ensure timely releases.

The role requires 3+ years in customs, fluency in Chinese and English, and strong Excel/ERP-related skills. You will work with cross-functional teams to optimize processes and maintain accurate ledgers.