Senior Casemanager Headoffice

RITUALS; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Staff discount on Rituals products

Attractive bonus

Flexible working hours

Job summary

Rituals is seeking a Senior Casemanager to lead workability, absence management and reintegration for Head Office employees in Amsterdam. You will guide managers, HR stakeholders and the organisation on health, wellbeing and compliant case handling.

You will combine strategic leadership with operational excellence, oversee complex cases, analyse workforce trends, and partner with Occupational Health and external experts to embed proactive absence management across the employee experience.

Qualifications

• 7+ years of experience in workability, absence management or related HR fields.
• Deep knowledge of Dutch employment law related to absence and reintegration, including Wet verbetering poortwachter.
• Proven ability to advise senior stakeholders on complex absence and reintegration matters.
• Strong analytical skills to translate workforce data into strategic insights.
• Experience driving governance frameworks and organisational initiatives.

Responsibilities

• Own and develop the Head Office approach to workability, absence management and sustainable employability.
• Advise HR leadership, HR Business Partners and managers on complex and sensitive cases.
• Lead and oversee complex workability and absence cases, ensuring sustainable, compliant solutions.
• Analyse absence trends and workforce health insights, translating data into strategic recommendations.
• Collaborate with Occupational Health providers, UWV and external stakeholders to ensure effective case management and compliance.
• Design tools, frameworks and training that strengthen leadership capability in managing health and absence topics.

Skills

Workability

Absence management

Occupational health

Stakeholder management

Data analysis

Policy & governance

English proficient

Job description

Share your talents

As Senior Casemanager, you will play a critical role in shaping and driving the health, workability and absence agenda for our Head Office employees in Amsterdam. You act as the organisation's subject matter expert for workability, absence management and reintegration, ensuring managers, employees and HR stakeholders receive expert guidance while safeguarding compliance, sustainable employability and business continuity.

In this role, you combine strategic leadership with operational excellence. You oversee complex workability and absence cases, advise senior stakeholders on health-related matters and translate workforce health insights into initiatives that strengthen organisational performance. You drive continuous improvement of absence practices, governance and reporting, ensuring a consistent and future-proof approach to employee health and wellbeing across Head Office.

Working closely with HR Advisory, HR Business Partners, Centres of Expertise, People Managers, Occupational Health providers and external specialists, you establish a compliant, data-driven and people-centred approach to health and employability. Through your expertise and influence, you help build an organisation where wellbeing, sustainable performance and proactive absence management are embedded in the employee experience.

Together, we create a healthy working environment where people can thrive, perform at their best and continue to grow with heart and soul.

In this role, you will:

• Own and continuously develop the Head Office approach to workability, absence management and sustainable employability.
• Act as the senior subject matter expert on absence, reintegration and workforce health, advising HR leadership, HR Business Partners and people managers on complex and sensitive cases.
• Lead and oversee complex workability and absence cases, ensuring sustainable and compliant solutions while balancing employee wellbeing and business needs.
• Analyse absence trends and workforce health insights, translating data into strategic recommendations for HR and business leadership.
• Drive continuous improvement of absence processes, systems, governance and manager capability to strengthen organisational effectiveness and employee experience.
• Establish and maintain strong partnerships with Occupational Health providers, UWV, legal specialists and external stakeholders to ensure effective case management and compliance.
• Lead initiatives that promote sustainable employability, early intervention and prevention, reducing absence risk and supporting organisational resilience.
• Influence and support decision-making by providing expert guidance on legal obligations, reintegration pathways and health-related workforce risks.
• Design and deliver tools, frameworks and training that strengthen leadership capability in managing health, wellbeing and absence-related topics.
• Collaborate across HR and the wider business to embed a proactive and preventative approach towards employee health, wellbeing and workability.
• Act as a key contributor to the development of health-related policies, standards and strategic priorities for the Head Office population.

Bring all of you

You enjoy combining strategic thinking with people-focused conversations and analytical problem-solving. You are comfortable navigating complex and sensitive situations and are recognised as a trusted advisor who can balance employee wellbeing, business needs and legal obligations.

You naturally build credibility with senior stakeholders, influence decision-making through expertise and data, and connect people across functions to create sustainable solutions. You enjoy taking ownership of challenging topics, identifying patterns and opportunities and translating insights into meaningful organisational improvements.

You thrive in a fast-paced environment where no two days are the same. One moment you are advising senior leaders on a complex reintegration case, the next you are analysing organisational absence trends, shaping a prevention strategy or leading an improvement initiative that positively impacts employees across the organisation.

To be successful in this role, you:

• Have 7+ years of experience in workability, absence management, occupational health, employability or a related HR specialist field.
• Have extensive experience advising managers, HR Business Partners and senior stakeholders on complex absence and reintegration matters.
• Possess deep knowledge of Dutch employment legislation related to absence and reintegration, including the Wet verbetering poortwachter.
• Have proven experience leading complex stakeholder landscapes and influencing decisions in a matrix organisation.
• Demonstrate strong analytical capabilities and experience translating workforce data into strategic insights and recommendations.
• Have experience driving process improvements, governance frameworks and organisational initiatives.
• Build credibility and strong partnerships with stakeholders at all levels of the organisation.
• Communicate fluently in English, both verbally and in writing. Dutch is considered a strong advantage.
• Bring empathy, resilience, sound judgement and a strategic mindset when handling sensitive and business-critical situations.

At Rituals, we are committed to care for everyone and strive to create a diverse workplace where all employees belong and have equal opportunities to succeed. Read more about our commitment here: https://careers.rituals.com/en-NL/work-with-heart-and-soul/diversity-and-inclusion/. We believe in the value of in-person collaboration and teamwork. Therefore, we work predominantly from the office.

Benefits of working at Rituals

• Unique opportunities for personal and professional growth
• Staff discount on Rituals products
• Attractive bonus
• Flexible working hours tailored to your personal rhythm
• Company & team events