SAP OTC Specialist: Process & Systems Improvement (Hybrid)
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Benefits offered by this job
Job summary
IFF is seeking an SAP OTC subject matter expert to lead process improvements, system enhancements, and cross-functional engagement. This hybrid role is based out of our Leiden office, NL, with global responsibilities and opportunities to influence core OTC processes.
As the internal SME for OTC systems, you will provide advanced support, test integrations for new clients, collaborate across regions, and train colleagues on updates and procedures, driving continuous improvement and KPIs in OTC.
Qualifications
- Bachelor’s degree required; no specific major.
- +3 years experience in Customer Service or Supply Chain.
- Experience with SAP OTC.
- Strong English communication and stakeholder engagement.
- Analytical and quantitative skills; project management capability.
- Collaborative and cross-cultural teamwork.
Responsibilities
- Provide advanced system support to internal and external customers.
- Troubleshoot issues and escalate as needed.
- Support integrations for new clients including testing.
- Collaborate globally and regionally with other departments and suppliers.
- Act as gatekeeper to ensure approval processes and data integrity/compliance.
- Train colleagues on updates and procedures.
- Drive continuous improvement and KPIs in OTC.
- Identify business needs for process enhancements with regional teams.
Skills
Education
Tools
Job description
IFF is seeking an SAP OTC subject matter expert to lead process improvements, system enhancements, and cross-functional engagement. This hybrid role is based out of our Leiden office, NL, with global responsibilities and opportunities to influence core OTC processes.
As the internal SME for OTC systems, you will provide advanced support, test integrations for new clients, collaborate across regions, and train colleagues on updates and procedures, driving continuous improvement and KPIs in OTC.
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