SAP CS Consulting

i2d consulting; Eindhoven; On-site; EUR 90,000 - 150,000; Full time

Job summary

i2d consulting in the Netherlands is seeking a highly experienced SAP Customer Service (CS) Consultant to lead end-to-end SAP CS implementations, including S/4HANA migrations, and drive optimizations across CS with integration to PM, SD, MM and FI.

The role requires 10+ years of SAP experience, strong stakeholder communication, and the ability to mentor junior consultants while shaping solution architecture in ECC and S/4HANA environments.

Qualifications

• 10+ years of SAP CS experience with strong focus on SAP CS.
• Minimum 1–2 end-to-end S/4HANA implementation projects.
• Strong configuration knowledge in: Service Orders & Notifications; Service Contracts & Billing; Warranty & Installed Base; Resource-related billing.
• Integration experience with SAP PM, SD, MM, FI.
• Experience in preparing functional specifications and coordinating with ABAP teams.
• Knowledge of Fiori Apps related to service management in S/4HANA.
• Strong understanding of after-sales service and maintenance processes.
• Excellent stakeholder communication and workshop facilitation skills.

Responsibilities

• Lead full-cycle implementations and rollouts in SAP CS.
• Design, configure, and support SAP CS processes in ECC and S/4HANA environments.
• Manage Service Orders, Notifications, Contracts, Warranties, Installed Base, and Resource Planning.
• Work closely with business stakeholders to gather requirements and translate them into functional solutions.
• Integrate SAP CS with SAP PM, SD, MM, and FI modules.
• Participate in S/4HANA transformation projects (conversion, greenfield, brownfield).
• Conduct workshops, prepare functional specifications (FS), and support technical teams during development.
• Perform system testing (Unit, SIT, UAT) and support go-live activities.
• Provide production support and continuous process improvement recommendations.
• Mentor junior consultants and contribute to solution architecture decisions.

Skills

SAP CS

S/4HANA

End-to-end impls

PM integration

SD integration

MM integration

FI integration

Workshop facilitation

Leadership

Stakeholder mgmt

Tools

Fiori Apps

Job description

We are seeking a highly experienced SAP Customer Service (CS) Consultant with 10+ years of hands-on SAP experience, including strong exposure to SAP S/4HANA implementations. The ideal candidate will have deep functional expertise in SAP CS and integration knowledge across related modules such as PM, SD, MM, and FI. This role involves leading end-to-end implementations, optimizations, and support initiatives.

Key Responsibilities

• Lead full-cycle implementations and rollouts in SAP CS.
• Design, configure, and support SAP CS processes in both ECC and S/4HANA environments.
• Manage Service Orders, Notifications, Contracts, Warranties, Installed Base, and Resource Planning.
• Work closely with business stakeholders to gather requirements and translate them into functional solutions.
• Integrate SAP CS with SAP PM, SD, MM, and FI modules.
• Participate in S/4HANA transformation projects (conversion, greenfield, brownfield).
• Conduct workshops, prepare functional specifications (FS), and support technical teams during development.
• Perform system testing (Unit, SIT, UAT) and support go-live activities.
• Provide production support and continuous process improvement recommendations.
• Mentor junior consultants and contribute to solution architecture decisions.

Required Skills & Experience

• 10+ years of SAP experience with strong focus on SAP CS.
• Minimum 1-2 end-to-end S/4HANA implementation projects.
• Strong configuration knowledge in:
• Service Orders & Notifications
• Service Contracts & Billing
• Warranty & Installed Base
• Resource-related billing
• Integration experience with SAP PM, SD, MM, FI.
• Experience in preparing functional specifications and coordinating with ABAP teams.
• Knowledge of Fiori Apps related to service management in S/4HANA.
• Strong understanding of business processes in after-sales service & maintenance.
• Excellent stakeholder communication and workshop facilitation skills.

Nice to Have

• Experience with S/4HANA Service (Advanced Service Management).
• SAP CS certification.
• Exposure to SAP CRM Service or C/4HANA.
• Experience in global rollout projects.
• Knowledge of SAP Activate methodology.