SAP Program Manager - Netherlands

Infosys; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

Infosys is seeking a dynamic Program Manager – AMS to lead end-to-end SAP AMS delivery for enterprise clients in the Netherlands. You will drive service levels, coordinate staffing with delivery heads, and maintain strong client relationships to ensure successful outcomes in a fast-changing environment.

The role requires expertise in SAP AMS/S4HANA, strong leadership and communication, and a track record of delivering high-value IT services with continuous improvement and cost optimization.

Qualifications

• Relevant Service Delivery experience in managed SAP AMS environments.
• Proven leadership and people-management capabilities.
• Strong client-facing and communication skills with the ability to influence.

Responsibilities

• Oversee end-to-end SAP AMS service delivery, ensuring SLA/KPI adherence.
• Lead staffing decisions across delivery heads and foster cross-team synergies.
• Maintain high service quality and drive continuous improvement initiatives.
• Serve as primary client contact for SAP AMS services and partnerships.
• Monitor performance, provide feedback, and manage stakeholder expectations.
• Identify optimization opportunities to reduce costs and improve efficiency.

Skills

Leadership

Problem solving

Communication

Business acumen

People management

Tools

SAP Solution Manager

Job description

Why Infosys

We invite you to be part of and be inspired by an open-minded way of working in our multinational corporation! If you want to accompany us on the way to the future of IT, you prefer innovation instead of boring repetitive project work and you want to experience growth instead of stagnation!

Why Infosys

We invite you to be part of and be inspired by an open-minded way of working in our multinational corporation! If you want to accompany us on the way to the future of IT, you prefer innovation instead of boring repetitive project work and you want to experience growth instead of stagnation! We offer exciting challenges in one of the most dynamically growing SAP consulting companies in Europe. With us you will further expand your experience and skills within a global corporate culture together with qualified and motivated colleagues. Our growth plans open up great career opportunities in a highly stimulating environment. With this growth you will get a chance to lead large global teams who work in the digital transformation journeys of our customers, mostly the DAX 30 or Fortune 1000 organizations. We are seeking a dynamic and results-driven Program Manager – AMS to lead and oversee end-to-end application support and service delivery for our enterprise clients. In this role, you will be responsible for managing large-scale AMS programs, ensuring SLAs are met, driving continuous improvement, and collaborating with cross-functional teams to deliver high-quality IT services. We offer you not only a learning environment with modern “on‑demand” learning methods in which you can deepen your knowledge, but you will get to apply those learnings in real‑time.

Role – Program Manager

Technology – SAP AMS, SAP S4 Hana

Location – Netherlands

Job Description

• Relevant Service Delivery experience in Managed Services for SAP systems (S4HANA and/or ECC) functional and/or subject matter expertise can supplement for years of direct SDM experience
• Experience in a people management role, leadership
• Excellent problem-solving, communication, and leadership skills.
• Strong acumen to understand the business needs and ability to manage services in a very dynamic environment
• Knowledge and experience with SLA’s, OLA’s, and Contracts in insourced or outsourced environments.
• Good understanding of SAP ERP, functional and/or technical SAP application knowledge.
• Knowledge of industry trends, their impact on business strategies, and SAP’s strategy and service portfolio.
• Ideally have SAP S4HANA, IT Service Management, Project Management certifications
• Knowledge and experience with Agile and Lean process methodology preferred

Responsibilities

• As the one face to the customer, you will take along various service lines, giving guidance to the relevant delivery heads on the staffing needs, commercials, availabilities and the interests of the service lines even as you try to build synergies amongst them to craft efficient, lean and quality solutions for your customers.
• Oversee the delivery of SAP AMS, ensuring alignment with customer requirements.
• Maintain service quality and availability in adherence to SLAs and KPIs.
• Manage day-to-day operations for system reliability and collaborate with technical teams to resolve issues promptly.
• Serve as the primary point of contact for clients regarding SAP AMS services.
• Build and maintain strong relationships through regular performance reviews and feedback collection.
• Coordinate stakeholder meetings to strengthen client partnerships.
• Identify opportunities for system improvements and enhancements to optimize client business operations.
• Recommend and implement best practices to improve service delivery, reduce costs, and enhance efficiency.
• Monitor and manage team performance, providing guidance and implementing performance metrics.

Preferred

• ITIL certification or experience in ITIL-based service management.
• Experience with SAP Solution Manager or other service management tools.
• PMP or other project management certifications.
• Familiarity with cloud-based SAP solutions (e.g., SAP Cloud Platform).

Personal Skills

In addition to the job‑related qualification of the candidates, we place great value on personality suitability and fitment:

• Pronounced ability not only to analyze but to connect the dots and think laterally
• A high degree of pro‑activeness and leadership
• Passion for being customer focused and establishing long term relationships
• Intense drive for excellence and quality
• Excellent communication skills

About Infosys

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI‑first core, empower the business with agile digital at scale and drive continuous improvement with always‑on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well‑governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

We are committed to embracing diversity and creating an inclusive environment for all employees.

Infosys is proud to be an equal opportunity employer.