Sales Operations & Contract Specialist

Klipboard; 's-Hertogenbosch; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

Klipboard is seeking a Finance professional to join the O2C team, primarily supporting our Dutch entity with potential regional collaboration in Belgium. You will work with local Finance & Sales teams and colleagues in the United Kingdom to oversee Quote-to-Invoice, manage contract data, and handle customer queries with a proactive, detail-oriented approach.

In this hybrid role, you will standardise processes, monitor backlogs, and ensure timely invoicing while collaborating across international

Qualifications

• Excellent Dutch and English written and verbal communication skills.
• Strong interpersonal skills with the ability to interact with diverse groups.
• Ability to work under pressure with limited time, direction and guidance to complete tasks in a timely and accurate manner.
• Strong attention to detail.
• Be highly organised and manage workload efficiently.
• Work conscientiously and use own initiative.
• Adopt a positive, pro-active approach to work.
• Ability to recognise how, when and to whom an issue should be escalated.
• Good working proficiency with Excel, Word and ERP system.

Responsibilities

• Oversee complete Quote to Invoice process.
• Support business on raising quotations.
• Accepting sales orders in accordance with KCS process and T&Cs.
• Monitor and report sales order backlog.
• Assure timely processing of sales orders to invoices.
• Own, standardise and harmonise contract masterdata.
• Applying periodic indexation of contract values.
• Assure timely processing of contract renewals.
• Manage and assess contract cancellations.
• Create and release software license keys.
• Approve back-to-back charges of third-party suppliers.
• Margin analysis on third-party sales.
• Promptly and professionally address customer queries, escalating where necessary.
• Support internal organisation in best way possible.
• Be part of the finance team, support and help out colleagues.

Skills

Dutch communication

English communication

Team collaboration

Pressure handling

Attention to detail

Highly organised

Initiative

Escalation awareness

ERP system familiarity

Tools

Excel

Word

ERP system

Job description

\"At\" Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

• Kerridge Commercial Systems (trading as Klipboard) is the leading specialist supplier of fully integrated ERP systems and related services to niche vertical markets in the wholesale and retail distribution, logistics and service sectors.
• A fast-paced PE backed organisation
• Following strengthening of the BNLX finance team and onboarding of all businesses onto our internal systems, this specialized role is essential within the BNLX finance team.

Key Responsibilities

You will be part of a O2C team, primarily the role will support our Dutch entity, however, the role could also be asked to support our Belgium entity as well.

You will work with the local Finance & Sales teams and the colleagues in the United Kingdom

Quote to Invoice process

• Oversee complete process from Quote to Invoice
• Support business on raising quotations
• Accepting sales orders in accordance with KCS process and T&C’s
• Monitor- and report sales order backlog
• Assure timely processing of sales orders to invoices

Contract management

• Own, standardise and harmonise contract masterdata
• Applying periodical indexation of contract values
• Assure timely processing of contract renewals
• Manage and (critical) assess contract cancelations
• Create- and release software licence keys
• Approve back to back charges of third party suppliers
• Margin analysis on third party sales
• Customer queries are dealt with promptly and professionally, escalating where necessary

General

• Support internal organisation in best way possible
• Adhere to- and contribute to standardized ways of working
• Be part of the finance team, support and help out colleagues, act as OneTeam
• Carrying out other duties reasonably falling within the scope as required by the company
• Cooperate with international colleagues across the globe

Skills, Knowledge and Experience

• Excellent Dutch and English written and verbal communication skills with the ability to communicate clearly, meaningfully and professionally at all levels
• Strong interpersonal skills with the ability to interact with diverse groups of individuals and maintain effective working relationships within a team environment
• Ability to work under pressure with limited time, direction and guidance to complete tasks in a timely and accurate manner
• Strong attention to detail
• Be highly organised and manage workload efficiently
• Work conscientiously and use own initiative
• Adopt a positive, pro-active approach to work
• Ability to recognise how, when and to whom an issue should be escalated
• Good working profession with computer programs such as Excel, Word and ERP system

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter!

At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!