ROTTERDAM - Operations Manager (m/w/d)

roadsurfer; Rotterdam; On-site; EUR 40.000 - 60.000; Full time

Job summary

A leading campervan rental company is seeking a Location Manager to oversee daily operations at the Rotterdam station. The successful candidate will manage a team, optimize processes, and maintain excellent customer service. Ideal applicants have relevant training and experience, particularly in car rental or tourism, and possess strong leadership and communication skills.

Benefits

Team events and activities

Exchange program with European colleagues

Annual camper budget

Discounts through Corporate Benefits Platform

Qualifications

• 1-2 years of relevant work experience, preferably in car rental or tourism.
• Experience in leading teams is advantageous.
• Excellent English and fluency in the local language.

Responsibilities

• Oversee daily operations and collaborate with central departments.
• Motivate and lead on-site team, manage recruitment, and process optimization.
• Advise customers on products and ensure a positive experience.

Skills

Service Orientation

Communication

Problem Solving

Team Leadership

Organizational Skills

Education

Completed training or studies in relevant field

Job description

Why roadsurfer?

• TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, barbecues or just an after-work drink at your station.
• EXCHANGE PROGRAM: Swap your workplace with one of your European colleagues and work up to four weeks a year in the most beautiful places in Europe.
• CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself.
• DISCOUNTS: Use our Corporate Benefits Platform and Family & Friends Discounts
  
  

The role - your passion

• Your roadsurfer Station - Location Management: You take on the independent leadership and establishment of the location, closely collaborating with central departments to oversee day-to-day operations on-site
• Process Optimization: You successfully implement existing standards and processes while contributing your own ideas (coordinating vehicle returns, handovers, and vehicle preparation)
• Collaboration with roadsurfer Stations: You maintain constant communication with all international teams to ensure ongoing improvements
• Team Leadership: As a Team Leader, you motivate and lead your on-site team. This includes onboarding, effective task planning, and quality control
• Recruitment: You have control over building your team and seek the right talent for your location
• Fleet Management: You always have an overview of the local vehicle fleet for rental and sales: documentation, maintenance, cleanliness, and coordination with local service partners
• Customer Consultation: You advise customers on our products, myroadsurfer, abo, spots, and rent, and send them out as happy roadsurfers on the roads of Europe
  
  

What You Need To Surf The Wave With Us

• Successfully completed training or studies in a relevant subject area or comparable qualification
• At least 1-2 years of relevant work experience, preferably in areas such as car rental, tourism, or similar - career changers are welcome
• Experience in leading employees or teams is advantageous
• High service and customer orientation with a friendly and open demeanor
• You are a hands-on and effective communicator
• You are a resilient problem solver and highly organized
• You speak excellent english, on top you also speak the language for the country you applied for fluently
• Driver's license Class B
  
  

Ready to surf?

We look forward to receiving your application! If you have any questions, feel free to reach out to us at [e-mail], and we will get back to you as soon as possible.

ABOUT #ROADSURFER

We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!