Retail Associate: Customer Experience & POS Pro

Cherry Republic; Netherlands; On-site; EUR 14,000 - 19,000; Full time

Job summary

Cherry Republic’s Retail Associate provides a quality customer service experience by assisting customers and supporting Retail Management and staff. This role is cross-trained to cashier, sales floor, and wine & soda tasting, with an age requirement of at least 17 due to potential alcohol service.

The position emphasizes teamwork, product knowledge, and upselling opportunities, with responsibilities including cash handling, merchandise presentation, and supporting in-store events.

Qualifications

• Excellent communicator with ability to deliver superior customer service.
• Strong attention to detail and organizational skills.
• Knowledge of Cherry Republic products and ability to explain features to customers.
• Ability to build relationships with returning customers and meet their needs.

Responsibilities

• Assist Retail Management in operational and customer service tasks.
• Enforce customer service expectations through example.
• Follow and enforce policy and procedures.
• Provide quality customer service with a positive attitude.
• Support store events and promotions; upsell when possible.
• Handle cash and POS operations.
• Maintain appearance and cleanliness of the store and displays.
• Ensure promotions are merchandised to company standards.

Skills

Customer service

Communication

Attention to detail

Organized

Product knowledge

Upselling

Team player

Multi-tasking

Job description

Cherry Republic’s Retail Associate provides a quality customer service experience by assisting customers and supporting Retail Management and staff. This role is cross-trained to cashier, sales floor, and wine & soda tasting, with an age requirement of at least 17 due to potential alcohol service.

The position emphasizes teamwork, product knowledge, and upselling opportunities, with responsibilities including cash handling, merchandise presentation, and supporting in-store events.