Retail Associate - Customer Experience & Merchandising

Urban-Outfitters-7e13a49d; Den Haag; On-site; EUR 19,000 - 22,000; Full time

Job summary

Urban Outfitters in Den Haag is seeking a frontline associate to create a welcoming shopping environment and deliver excellent customer service. You will engage customers, support store operations, and contribute to the VIBE by staying attentive during peak hours.

The role emphasizes teamwork, product knowledge, and adherence to merchandising standards, loss prevention, and safety policies. Prior retail exposure and a passion for the brand are desirable.

Qualifications

• Experience in retail or customer service is preferred but not required.
• Familiarity with Urban Outfitters brand appealing to the local market.
• Strong communication skills.

Responsibilities

• Deliver a positive, friendly customer experience.
• Assist in training and developing peers.
• Demonstrate proficiency with tills, shipments, and fitting room guidelines.
• Process new shipments and maintain receiving/back stock areas.
• Maintain merchandising and cleanliness standards.
• Follow loss prevention guidelines.

Skills

Customer service

Communication

Teamwork

Friendly demeanor

Tools

POS system

Till operation

Job description

Urban Outfitters in Den Haag is seeking a frontline associate to create a welcoming shopping environment and deliver excellent customer service. You will engage customers, support store operations, and contribute to the VIBE by staying attentive during peak hours.

The role emphasizes teamwork, product knowledge, and adherence to merchandising standards, loss prevention, and safety policies. Prior retail exposure and a passion for the brand are desirable.