Urban Outfitters Store Manager - Den Haag Vlamingstraat, NL

Urban Outfitters Europe; Den Haag; On-site; EUR 50,000 - 70,000; Full time

Job summary

Urban Outfitters Europe in Den Haag is seeking a senior store leader to oversee operations, drive profitability and develop a high-performing team. You will take total store accountability for sales, service, and loss prevention while fostering a creative community that reflects Urban culture.

You will recruit, train and advance store leadership, manage performance and coaching, and roll out new training and operational initiatives to sustain growth and a positive customer experience.

Qualifications

• Experience in a senior management role within fast-paced fashion retail.
• Ability to positively impact sales, payroll and stock loss metrics.
• Proven track record of developing talented individuals at Department Manager level.
• Strong scheduling, organisation and problem-solving skills.
• Understanding of Urban Outfitters culture and local market.

Responsibilities

• Recruit, train and develop store managers to increase day-to-day productivity.
• Develop Assistant Store Manager and Department Managers to support succession planning.
• Manage all aspects of people development including performance appraisals and coaching.
• Uphold company standards and act as a strong store leader.
• Empower management to run productive daily and department meetings with clear agendas.

Skills

Senior management

Talent development

People management

Strategic planning

Job description

This position is located at VLAMINGSTRAAT 18, Den Haag, , 2511 Netherlands

Role Summary

The main objective of this role is to oversee the operations of the store and be strategic in short and long term planning. Assume total store accountability for sales, service, profitability and loss prevention. To achieve a store community that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters \"Peers Teaching Peers\" philosophy.

What You'll Be Doing

• Strategically recruit, train and develop managers to increase the day to day productive of the business
• Develop Assistant Store Manager and high-level Department Managers to support succession planning for the future growth of the business
• Manage all aspects of people development (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) for a productive and successful workforce
• Uphold Company standards and act as strong leader to the team

Leadership & Communication

• Empower management to conduct and execute productive daily and department meetings by ensuring there is a comprehensive structure in place i.e. agenda
• Model the way for the store team and inspires a shared vision
• Responsible for the roll-out of new training and operational initiatives
• Possess excellent communication skills in both written and verbal form

Managing The Environment

• Coach management to take the initiative as leaders to oversee all levels of customer service and set daily goals and expectations to create a positive store environment
• Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
• Achieve Company-average mystery shop results by guiding the team to uphold the Company’s customer service standard

Operations

• Conduct walkthroughs with the Visual Merchandising Manager and Department Managers on a regular basis with constructive feedback and obtainable goals
• Lead the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
• Achieve the store stock loss goals by training loss prevention awareness and overseeing adherence to loss prevention practices
• Develop and implement a functional shipment processing system to ensure that merchandise is placed promptly and the sales floor is fully stocked
• Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority
• Assume total accountability for store Health & Safety by overseeing and upholding Company Health & Safety procedures at all times in order to protect employees and customers against accidents and incidents

Merchandising & Display

• In conjunction with the Visual Merchandising Manager and Display Artist, facilitate a working relationship between the management and visual teams in order to enhance the store environment and efficiently execute all merchandising projects
• Coach management to understand and interpret current fashion trends in local markets in order to generate creative solutions
• Work with the Visual Merchandising Manager, Display Artist and management team to ensure floor sets are well organised, schedules appropriately, cleanly executed and completed timely

Commercial Awareness

• Lead the team to maximise store sales through analytical and creative management of merchandise from receipt to sales
• Assume total accountability for the store’s profitability and guide the management team to utilise Company reports to react to trends and drive business
• Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community
• Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends
• Demonstrate entrepreneurial skills to achieve and exceed store targets

What You’ll Need

• Experience in a senior management role working in a fast paced, high volume fashion retail environment
• Upholding excellent VIBE and a service-orientated culture
• Ability to positively impact statistical results in sales, payroll and stock loss
• Proven record of developing talented individuals at Department Manager level
• Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation)
• An appreciation and understanding of the Urban Outfitters culture and its appeal to the local market

#UrbanEU

The Perks

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.