Renewal & Customer Success Manager for risk management software

Qabird; Alphen aan den Rijn; Hybrid; EUR 40.000 - 60.000; Full time

Job summary

A global technology company in Alphen aan den Rijn is seeking a Renewal & Customer Success Manager to enhance customer retention and satisfaction. The ideal candidate has over 3 years of experience in account management and possesses strong Salesforce knowledge, along with excellent communication skills. This role offers a flexible, hybrid work setup and a competitive compensation package.

Benefits

Competitive compensation and benefits package

Commission plan

Flexible, hybrid work setup (3 days per week at home)

Laptop and mobile phone

Continuous growth and development opportunities

Qualifications

• 3+ years in an account management or sales-related role.
• Experience managing complex customer accounts is a bonus.

Responsibilities

• Engage with existing customers to understand their needs.
• Offer and process software renewal agreements.
• Develop retention strategies based on customer feedback.
• Conduct regular follow-ups to ensure customer contentment.

Skills

Salesforce knowledge

Excellent English

Strong communication skills

Customer service-oriented

Team player

Adaptable

Proactive

Education

Bachelor's degree preferred

Job description

Renewal & Customer Success Manager for risk management software

As a Renewal & Customer Success Manager for Bowtie, you'll be the driving force behind customer retention and satisfaction. By building strong relationships, solving challenges, and identifying growth opportunities, you’ll ensure our clients get the most value from our risk management software—every step of the way.
Location: Alphen aan den Rijn / Netherlands

Your tasks and responsibilities:

• Engage with existing customers to understand their needs and concerns.
• Provide moderate product and service support to solve customer issues.
• Offer and process software renewal agreements to customers across the globe
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers by leveraging targeted communication strategies.
• Conduct regular follow-ups to ensure customer contentment.
• Contribute to the development of customer retention programs.
• Generate detailed reports on customer interactions and retention metrics.
• Support sales efforts through detailed data analysis and trend identification.
• Coordinate with marketing to align on retention campaigns.
• Assist in the creation of personalized customer retention plans.

Why is this role exciting?
No two days are the same! You'll focus on retaining customers and helping them succeed with our software. The variety of tasks and interactions will keep you engaged and motivated. You'll work closely with sales representatives to achieve results and make our customers happy.

About You

• Education: Bachelor's degree preferred.
• Experience: 3+ years in an account management or sales related role position.
• Skills: Salesforce knowledge, excellent English, strong communication skills, and the ability to work independently.
• Attributes: Customer service-oriented, team player, adaptable, and proactive.
• Bonus: Experience managing complex customer accounts and thinking strategically while executing tactically.

The team
You will be part of a team of 4 customer success managers working closely together with our Account management team, customer support, product team and sales support.

What do we offer?

• Competitive compensation and benefits package.
• Commission plan.
• Flexible, hybrid work setup (3 days per week at home).
• laptop and mobile phone.
• Engaged, diverse, and quality-driven team.
• A culture that celebrates diversity and values talent.
• Continuous growth and development opportunities.

About Wolters Kluwer and Bowtie Suite
Join us at Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day through our deep domain expertise. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most.

How to apply
If you are interested in the role of Renewal & Customer Success Manager, please apply. If you have questions, reach out to Claudia Funk or via phone at [phone]. Wolters Kluwer is an equal opportunities employer and welcomes applications from diverse candidates.