Remote Cloud-Native Success Architect

Cisco; Amsterdam; Remote; EUR 90,000 - 130,000; Full time

Job summary

Cisco Isovalent is seeking a Customer Success Architect (CSA) to partner with customers globally, focusing on designing, deploying, and guiding production rollouts of Cilium Enterprise. You will build deep technical relationships with customer stakeholders, serve as a trusted advisor, and lead workshops to demonstrate product capabilities.

As a distributed team member, you will collaborate with engineering, support, product and marketing to unblock issues and deliver value.

Qualifications

• 4+ years of experience in advanced Kubernetes architectural components and their relationships.
• 3+ years of experience leading or guiding customers in adopting Kubernetes and cloud-native technologies at scale in production.
• Proven experience with at least one major cloud provider (AWS, Azure, or GCP).
• Demonstrated ability in networking, including in-depth experience with Kubernetes networking.

Responsibilities

• Help our customers be successful with Cilium Enterprise
• Engage with assigned customer accounts to accelerate their value realization by designing, implementing and guiding production rollouts
• Build deep technical relationships with key customer stakeholders and be a trusted advisor
• Conduct workshops for customers on our existing and new product capabilities
• Bring your customer's domain knowledge to collaborate with engineering and support teams to unblock customer issues
• Help create workshops, training material, reference architectures, product documentations and any relevant artifact that would help us provide additional value to our customers, deepen their understanding of our technology and run the most reliably in production.
• Be continuously passionate about technology, an expert opinion and prior experience with Open Source Software (OSS), Kubernetes and cloud providers to build enterprise grade, scaled solutions solving networking, security, and observability needs for cloud native infrastructure.
• Hunger to learn leading technology and collaborate with world class technical talent

Skills

Kubernetes architecture

Customer adoption leadership

Cloud provider experience

Networking knowledge

OSS & cloud native

Tools

Cisco ACI

Job description

Cisco Isovalent is seeking a Customer Success Architect (CSA) to partner with customers globally, focusing on designing, deploying, and guiding production rollouts of Cilium Enterprise. You will build deep technical relationships with customer stakeholders, serve as a trusted advisor, and lead workshops to demonstrate product capabilities.

As a distributed team member, you will collaborate with engineering, support, product and marketing to unblock issues and deliver value.