Ralph Lauren Department Manager - 38H - Roermond

Ralph Lauren; Netherlands; On-site; EUR 40,000 - 65,000; Full time

Job summary

A luxury fashion retailer in the Netherlands is seeking an experienced retail manager to oversee operations in their Roermond store. The ideal candidate will have a strong background in customer service and luxury retail, with proven skills in leadership and sales. Responsibilities include driving customer engagement, achieving sales targets, and ensuring compliance with company policies. This role offers an opportunity to shape customer experiences and lead a dynamic team in a fast-paced environment.

Qualifications

• Previous managerial experience in luxury retail.
• Ability to work autonomously in a dynamic environment.
• Excellent skills in engaging customers and driving sales.
• Ability to prioritize workload, meet tight deadlines and adhere to standards.
• Excellent organizational, planning and time management skills.
• Excellent communication skills and the ability to engage, motivate and influence direct team and others.
• Computer skills: MS Office.

Responsibilities

• Drive customer service model and positive behaviors.
• Exceed sales and profitability targets.
• Lead the team and maintain store compliance.
• Execute Brand Presentation guidelines to enhance RL Selling Culture.
• Exceed sales and profitability targets.
• Deliver sales and profitability through key metrics and KPI.
• Adopt tools and processes to improve employee efficiency and productivity.
• Support budgetary requirements to increase store profitability.
• Manage and maintain a safe working environment for customers and employees.
• Ensure compliance with company policies including health and safety and employment law.
• Partner with the (Assistant) General Manager to minimize shrink and improve store compliance.
• Responsible for supervision and development of the team.

Skills

Customer service

Sales skills

Time management

Communication skills

Leadership

MS Office

Tools

MS Office

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Are you an experienced retail manager with the knowledge and sensibility of customer service? We are looking for individuals who can drive excellent standards of customer service and lead and work as part of our enthusiastic and dynamic team in our Ralph Lauren store in Roermond.

Essential Duties & Responsibilities

• Embrace the Customer service model and drive positive behaviors around the company focus areas
• Deliver the business initiatives to support the brand business vision and increase productivity
• Lead & develop the team to deliver the RL Selling Culture
• Execute the Brand Presentation guidelines to further enhance the RL Selling Culture
• Exceed sales and profitability targets
• Deliver sales and profitability through key metrics: KPI
• Adopt tools & processes to improve employee efficiency & increase productivity
• Understand and support budgetary requirements to increase the store profitability
• Manage & maintain a safe working environment for customers and employees
• Maintain compliance of all company policy & procedures including health and safety and employment legislation
• Partner with the (Assistant) General Manager and implement action plans to minimize shrink and improve store compliance
• Responsible for the supervision and development of the team

Experience, Skills & Knowledge

• Previous managerial experience with a fast-paced high-volume luxury retail environment.
• Work autonomously and give proactive guidance to team in a fast paced and dynamic environment
• Excellent sales skills (actively engage with customers to promote sales and offer best in class shopping experience)
• Able to prioritize workload, meet tight deadlines and specified standards
• Excellent organizational, planning and time management skills
• Excellent communication skills and the ability to engage, motivate and influence direct team and others
• Computer skills: MS Office