Claims Quality Assurance - General Liability / E&O (hybrid/remote)

Utica National Insurance Group; Charlotte, Town of Woodbury, Town of New Hartford (NC, NY, NY); Hybrid; EUR 75,000 - 110,000; Full time

Benefits offered by this job

Medical and Prescription Drug Benefit

Life Insurance and Disability Benefits

401(k) Profit Sharing

Health Savings Account

Tuition Assistance

Vacation / Paid Time Off

Job summary

Utica National Insurance Group is seeking a Quality Assurance Examiner focused on General Liability and E&O. The role requires advanced claims knowledge and ability to analyze trends, prepare reports, and share findings with senior leadership.

Hybrid position reporting to multiple regional locations, with a comprehensive benefits package and opportunities for professional development. Internal salary considerations depend on location, experience, and scope of responsibilities.

Qualifications

• 4–8 years' claims experience with expertise in coverages, litigation, and development.
• Strong General Liability background; E&O preferred.
• People and project leadership experience is a plus.
• Proficiency with Excel and PowerPoint required.

Responsibilities

• Ensure timely completion of file reviews, calibration sessions, and analysis reports to leadership.
• Apply advanced knowledge of claims processes, procedures, and regulatory standards during reviews.
• Identify trends and provide recommendations for improvement.
• Communicate observations to leadership and coach associates.
• Provide training and support to Claims leadership and frontline staff.
• Perform other tasks as assigned by the Director of Claims Quality and Strategy.

Skills

Strong claims knowledge

Excel

PowerPoint

Leadership experience

Job description

Quality Assurance Examiner - General Liability / E&O

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.

Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States, our Home Office is based in Central New York, with Regional Office locations in NYC, Dallas and Charlotte.

What you will do

You’ll be a key contributor to the company's operational excellence by conducting quality assurance reviews within our Commercial General Liability and Errors and Omissions lines. With skills in leadership, collaboration, and relationship-building, you’ll share file review results and host calibration sessions. In the spirit of continuous improvement, you’ll use your analytical skills to identify claim handling trends and create reports to members of our leadership team with recommendations for improvement. This position requires advanced industry knowledge and strong technical claims handling acumen.

This is a hybrid role reporting to our Charlotte-Ballantyne, NC; Woodbury, Long Island; or New Hartford, NY location.

Key responsibilities

• Ensures timely completion of assigned file reviews, calibration sessions and analysis reports to leadership.
• Applies advanced knowledge of the claims process, policies & procedures, systems, coverage, liability, damage estimating, and/or settlement and adherence to applicable legal and regulatory compliance standards when conducting file reviews.
• Identifies claim handling trends by applying advanced industry knowledge to discipline practices to produce recommendations for improvement opportunities.
• Effectively communicates observations to all levels of leadership and provides substantiate feedback and coaching to associates. Work closely with the Director of Field Claim Operations, line of business Directors and regional leadership to ensure compliance with claim handling, practices and procedures.
• Provide training and support to the Claims field leadership and frontline Claims staff.
• Performs other tasks as assigned by the Director of Claims Quality and Strategy.

What you need

• 4-8 years' claims experience, demonstrating expertise in underlying coverages, broad background in litigated matters and development.
• Strong background in General Liability; background in E&O preferred.
• People and project leadership experience preferred.
• Solid understanding and experience with Excel and PowerPoint.

Salary range: $84,600 - $124,000

The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

• Medical and Prescription Drug Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan(Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Care.com Membership with Back-up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• Employee Referral Award Program
• Wellness programs

Additional Information:

This position is a full time salaried, exempt (non-overtime eligible) position.

Utica National is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.