PS Project Management Lead

NTT DATA, Inc.; Amersfoort; On-site; EUR 85,000 - 120,000; Full time

Job summary

NTT DATA, Inc. is seeking a Senior Manager for Technical Services based in Amersfoort, Netherlands. The role involves managing the implementation of service strategies and developing a profitable technical services practice aligned with business strategy.

The ideal candidate should have extensive experience in a similar role within a global technology environment and possess strong leadership qualities to foster a collaborative environment. A Bachelor’s degree in Business or Information Technology is required, with a Master’s preferred.

Qualifications

• Extended relevant experience in similar role within a global technology environment.
• Extended experience operationally managing a technical team.
• Excellent stakeholder engagement experience at all levels in the organization.

Responsibilities

• Manage the implementation of a service strategy and organizational capability.
• Contribute to strategy development and manage implementation.
• Collaborate with internal stakeholders for client satisfaction.

Skills

Business and commercial orientation

Knowledge of technical services

Client-facing and communication skills

Leadership qualities

Analytical skills

Education

Bachelor's degree in Business or Information Technology

Master’s degree in Information Technology or Business Administration

Tools

ITIL certification

Job description

The Senior Manager, Technical Services is a senior management role, responsible for managing the implementation of a service strategy and organizational capability that provides a vision and forward direction for service management.

This role takes responsibility for managing and growing a sustainable and profitable technical services practice aligned to the strategy of the overall business and contributes to providing guidance on leveraging service management capabilities to effectively deliver value to customers.

This is a people management role responsible for providing guidance, mentorship, and fostering a collaborative and high-performing work environment.

Key responsibilities

• Successfully manages the unit, profit and loss and lead a team of people.
• Contributes to strategy development and managing implementation to achieve revenue and expense targets.
• Collaborates with internal stakeholders to set the standard for client satisfaction and develop client service policies, procedures and standards that will drive optimization and client satisfaction.
• Uses understanding of business objectives, market trends and client requirements to contribute to the development of a technical service practice and that is aligned to the business strategy and goals and builds a seamless service operation.
• Works with internal stakeholders to set annual growth targets and manage the internal organizational impacts on the team in terms of resourcing, financing and up skilling.
• Ensures that the required process, policies and tools relating to financial, people, marketing and delivery management are in place.
• Leverages their relationship skills and knowledge of the client environment to assist and influence the client.
• Takes full ownership for managing efficiency levels, streamlining and continuously improving procedures to deliver customer excellence.
• Manages resource capacity to achieve service level agreements.
• Establishes internal controls to ensure management validation checks that ensure that services goals are being achieved and that business value is being realized throughout the services lifecycle.
• Provides business advice and technical consultation to clients when required.
• Prepares and presents reports to senior leadership.
• Executes business plans, monitoring performance and managing expectations to achieve best business results.
• Ensures that the business unit meet its profitability targets, maximizing revenue per billable resource within agreed cost constraints and without compromising the integrity and standards of the company.
• Sets and manages the operational budget.

To thrive in this role, you need to have

• Extended business and commercial orientation and with a supporting interest in technology.
• Extended knowledge of technical services, IT service management, and related technologies.
• Ability to stay up to date with industry trends, emerging technologies, and best practices.
• Extended knowledge of technical services concepts, IT service management (ITSM) practices, and industry best practices.
• Extended understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration.
• Excellent client-facing and communication skills, with the ability to build and maintain strong client relationships.
• Extended leadership qualities, including the ability to inspire and mentor a team.
• Ability to facilitate presentation of technical and complex matters to a diverse audience.
• Ability to analyze data and produce reports on issues and recommend resolutions.
• Ability to multi-task, set priorities and meet deadlines.
• Extended knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable.
• Ability to work collaboratively with cross-functional teams and stakeholders at senior level.

Academic qualifications and certifications

• Bachelor's degree or equivalent in Business or Information Technology or related field.
• Master’s degree or equivalent in Information Technology or Business Administration preferred.
• ITIL certification is desirable.

Required experience

• Extended relevant experience in similar role within a related global technology environment.
• Extended previous experience operationally managing a technical team.
• Extended demonstrated leadership/management experience.
• Extended experience dealing with clients and managing service levels
• Excellent stakeholder engagement experience at all levels in the organization.
• Extended demonstrated project management experience.

Workplace type

On-site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from a @nttdata.com email address. If you suspect any fraudulent activity, please contact us.