Project & Client Delivery Manager

Intragen BV; Utrecht; On-site; EUR 55.000 - 70.000; Full time

Job summary

A leading Identity and Access Management partner is seeking a Project Manager in Utrecht to oversee IAM project delivery and enhance client service quality. The ideal candidate will be fluent in Dutch and English and possess strong project management skills. Responsibilities include leading project delivery, maintaining high levels of client satisfaction, and identifying areas for continuous improvement. The competitive salary package includes flexible working arrangements and dedicated training days.

Benefits

Competitive salary

Flexible & remote working

Birthday day off

Access to LinkedIn Learning

Employee of the Quarter award

Qualifications

• Fluent in Dutch and English, both spoken and written.
• Experience in managing client relationships and complex project requirements.
• Strong sense of ownership and results driven.

Responsibilities

• Lead end-to-end delivery of IAM projects.
• Oversee ongoing service delivery and improvement plans.
• Develop trust-based client relationships.

Skills

Client-focused

Problem-solving

Project Management

Interpersonal skills

Understanding of IAM solutions

Job description

Overview

Project Manager

Intragen are a leading Identity and Access Management partner in Europe with solutions spanning IAM, PAM, IGA and CIAM. Utilising tools including One Identity, Okta, United Identity, SailPoint, CyberArk and Workato.

The Opportunity

We are seeking a Project Manager to join our Project Management & Client Delivery team in Utrecht. Focus is to help deliver innovative Identity solutions and put the security of our customers digital identities at the centre of everything we do.

Core values

People First - One Team – Client-centric – Innovative

We strive to be the place where the top IAM specialists excel and grow their careers. You will be working in a large International high performing team that has local IAM experience.

Languages required

Must be fluent in Dutch & fluent in English (spoken and written).

Job Summary

Our Project Managers oversee both project delivery and ongoing client delivery management. This dual-role position is responsible for ensuring successful project outcomes while maintaining high levels of client delivery and service continuity. With expertise in both project and service management, the role drives excellence across client engagements, balancing operational oversight with relationship-building.

Key Responsibilities

• Project Management: Lead the end-to-end delivery of IAM projects, including planning, execution, resource allocation, and milestone tracking. Ensure projects are completed on time, within scope, and on budget.
• Service Management: Oversee and manage ongoing service delivery, and service improvement plans to meet and exceed client expectations.
• Cooperate closely with MS Lead to ensure high standard service delivery
• Client Relationship Management: Serve as the primary point of contact for clients, developing strong, trust-based relationships. Address client concerns proactively, ensuring high satisfaction and retention.
• Cross-functional Coordination: Collaborate closely with technical teams, subject matter experts, and client stakeholders to ensure alignment with project and service goals.
• Continuous Improvement: Identify and implement service and project delivery improvements, leveraging feedback and industry best practices.
• Risk & Issue Management: Monitor potential risks and resolve issues promptly to maintain service quality and project momentum. Escalate as needed while providing clear communication to stakeholders.
• Performance Reporting: Provide clients and internal stakeholders with regular updates on project status, service metrics, and client satisfaction levels.

Skills and Experience

• Client-focused and proactive in identifying ways to enhance project delivery and service quality.
• Excellent problem-solver and able to maintain composure under pressure.
• Skilled at balancing the dual roles of project management and service continuity to drive client satisfaction and business growth.
• Good understanding of IAM, PAM, IGA or CIAM solutions (Okta or OIM ideal), project management methodologies, and IT service management frameworks.
• Excellent communication and interpersonal skills, with a proven ability to manage client relationships and complex project requirements effectively.
• Strong sense of ownership and accountability, results driven
• Self-motivated, flexible in approach, enthusiastic team player
• Demonstrable high standards in every area of the role; commitment, organisation, and work habits
• Collaborative in approach and committed to team working

What We Offer

• Competitive salary and benefits package, including your Birthday day off, flexible & remote working, access to LinkedIn Learning, Bonusly Reward Platform and Employee of the Quarter award
• 5 dedicated training days per year – we believe in professional and personal development.
• Collaborative and supportive Great Place to Work certified environment, where innovation and creativity are encouraged

How to Apply

If you are looking to make a significant impact in a fast paced customer focused environment, we would love to hear from you!

Simply click on the Apply Now button to upload a copy of your CV and one of our HR team will be in touch if your application is of interest.

Equal Opportunity

Intragen is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply and to advise of any reasonable adjustments required.

Please note we store data according to our privacy policy - https://www.intragen.com/privacy.