Programme Director/ Programme Manager

Dept; Rotterdam, Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work policy

24 vacation days per year

Learning & development programs

Health and wellness support

B Corp culture

Charity volunteering

Global DEPT initiatives

Job summary

DEPT® is seeking a Senior Programme Manager / Programme Director for the Experience & Engineering team in the Netherlands. You will translate client opportunities into action plans, oversee multiple projects, and lead a team to deliver technical and creative outcomes.

Excellent communication, empathy, and leadership will be essential to drive growth for diverse clients. You will manage senior stakeholders, foster collaboration across disciplines, and guide teams to high-quality results while

Qualifications

• 5+ years of experience as a Programme Manager (or similar) in a digital agency.
• Leadership experience and willingness to lead people.
• Experience delivering complex online platforms embedded in client IT landscapes.

Responsibilities

• Be the primary client contact with strong communication and trust-building.
• Act as a conversational partner for tactical, operational and strategic levels.
• Foster an environment where the team has what it needs to excel and hit targets.
• Evaluate and support personal growth plans for team members.
• Ensure quality of work through coaching and sparring with the team.
• Play a cross-functional role combining business acumen, tech knowledge, PM skills and leadership.
• Spot opportunities and convert them into new projects.
• Support pitch teams in selling new deals and demonstrating value of DEPT’s approach.

Skills

Programme management

Leadership

Client management

Team building

Digital platforms

Agile/SCRUM

Planner/organizer

English proficiency

Job description

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner‑led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This role is part of our Experience & Engineering team based in the Netherlands. We combine our skills in developing future‑ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients such as Action, Inter Milan, bol.com and Just Eat Takeaway.

JOB PURPOSE

We are looking for a Senior Programme Manager / Programme Director who keeps their head cool and their projects on fire. You never lose sight of what’s important and bring every project to the next level. In this role, you’re capable of perfectly overseeing the opportunities and challenges for our clients, translating them into action plans and transforming any project into a technical success. You’re an effortless communicator, you only need a few words to understand what a client needs. No stakeholder escapes your attention because your skills in empathy and building a team are unsurpassable. As a potential lead, you challenge a couple of project managers and support them to get the best out of themselves in terms of their professional career and growth, as well as deliverables for the clients.

KEY RESPONSIBILITIES

• Be the first point of contact for the client because of your communication skills and your ability to easily win their trust.
• Be an important conversational partner for the client on tactical, operational and strategic levels.
• Facilitate an environment where all team members have everything they need to excel for our clients and reach targets.
• Evaluate the development of team members and collaborate to create personal growth plans.
• Sparring partner for all team members to ensure the quality of our work.
• Play a cross‑functional role that requires a unique combination of business acumen, technical knowledge, project management, communication and leadership skills.
• Spot and convert opportunities into new projects.
• Support pitch teams in selling new deals and convincing the client about the added value of DEPT’s way of working.

WHAT WE ARE LOOKING FOR

• 5+ years of experience as a Program Manager (or a similar role) in a digital agency.
• Leadership experience and willingness to take responsibility as lead of people.
• Experience with delivering complex online platforms embedded in the client’s IT landscape and managing third‑party vendors.
• Experienced team builder.
• Understanding of the technology behind the online solutions we offer and the ability to speak the language of designers and developers.
• Experience working Agile/SCRUM, and knowing when not to use this method.
• Excellent planner and organizer, very result‑oriented.
• High working proficiency in English.

WE OFFER

• A flexible, hybrid working policy (2 days from the office, depending on location).
• 24 vacation days per year and the opportunity to work from abroad for 13 weeks a year.
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Health and wellness support, including contributions to the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and has been named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Opportunity to work with clients of all sizes and across all industries.
• Support for continuous skill development with training, development and certifications.
• Global annual DEPT® Cares Month in which employees donate their skills to support local charities.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.