Professional, DTC Operations

Under Armour, Inc; Amsterdam; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Health & fitness benefits

38-hour work week

28 days holiday

Employee resource groups

Job summary

Under Armour in Amsterdam is seeking a Professional, EMEA DTC Operations (OPS) to ensure best-in-class service across Direct-to-Consumer channels. You will drive seamless fulfillment, analyze data for improvements, and collaborate with cross-functional teams to support eCommerce, Marketplace and Retail initiatives.

The role requires hands-on experience with MS Office and SAP, a strong interest in digital supply chain, and a background in eCommerce or Retail.

Qualifications

• Hands-on experience with MS Office and SAP.
• Strong interest in Retail and Digital supply chain operations.
• Experience in eCommerce, Marketplace and/or Retail.
• Problem solving and cross-functional collaboration abilities.

Responsibilities

• Monitor DTC channel orders and address processing issues to meet delivery targets.
• Serve as DTC OPS subject matter expert, propose process improvements and automate where possible.
• Collaborate with Planning, Allocation and Retail teams to ensure efficient fulfillment.
• Communicate updates on eCommerce performance and support testing of new initiatives.

Skills

MS Office (Advanced Excel)

Ecommerce experience

Education

Bachelor's Degree in supply chain management

Tools

SAP (FMS)

Job description

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At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

The Professional, EMEA DTC Operations (OPS) role ensures we deliver best-in-class service across Direct-to-Consumer (DTC) channels, elevates customer experience, and secures long-term profitable growth.

As part of the EMEA Supply Chain organization, you collaborate closely with cross-functional teams to support eCommerce, Marketplace, and Retail. You drive a seamless fulfillment journey to meet service agreements for orders to end customers, accounts, and stores, while actively contributing to initiatives that improve service performance. You analyze data to identify process improvements and root causes, propose and implement solutions, generate reports to inform decisions, and communicate clearly with stakeholders.

Your Impact

• You monitor outstanding orders across the three DTC channels and proactively address processing and delivery issues to meet customer expectations while minimizing logistics costs.
• You serve as the DTC OPS subject matter expert, troubleshoot issues, execute immediate follow-up actions, and propose process improvements that drive sustainable, automated outcomes.
• You identify outliers and risks, propose solutions, and escalate effectively when needed.
• You communicate the state of the business for eCommerce and Marketplace outstanding orders, including during peak periods such as Cyber Week, End of Season Sale, and Mid-Season Sale, providing clear updates and insights to Supply Chain and DTC teams.
• You drive Retail fulfillment execution in close collaboration with DH partners, Retail OPS, and Retail Allocations. You support owned and operated (O&O) Brand Houses and Factory Houses in EMEA to deliver premium customer service.
• You collect forecast inputs from Planning and Allocation partners, update the outbound planning overview to ensure sufficient Distribution & Logistics capacity, and analyze data to challenge assumptions where needed.
• You support the Manager, DTC OPS with ad hoc requests such as benchmarking, reporting, and operational activities, and you step in as backup during periods of absence
• Occasional support in testing activities (e.g., new carrier implementation, service enhancement) and demand submission for IT and external partners that allows Supply Chain to elevate experience and comply with requirements.
• You manage the Retail floor set change flow and capacity planning.
• Be a key player in onboarding new Marketplace partners by supporting in design of supply chain network and system transactional flow, and onboarding of unified performance measures.
• Have a direct impact on consumer facing parts of the Supply Chain starting from checkout and online help pages to delivery summaries and more.
• You coordinate the activities from our consignment partners about outbound shipments to their fulfillment centers, as well as the returns to our warehouse. You work closely with Inventory & Allocations, the account and DtC to avoid stock discrepancies, remain compliant and meet external & internal expectations.
• Build and maintain strong relationships across Supply Chain teams, DtC Digital Products, Retail Allocation, Retail Operations, Planning, and external partners, including third-party warehouse operators.
• Drive immediate action and escalate issues to the Lead DtC Operations and operational counterparts to resolve network or system outages and errors that impact customer experience or operational performance.
• Apply a commercial and process-driven mindset to understand broader business priorities and needs. Translate commercial strategy into operating models and scalable (digital) supply chain solutions.

Qualifications

• Demonstrate hands-on experience with MS Office (including advanced Excel skills) and SAP (preferably FMS).
• Have an Enterprise mind set with a strong interest in Retail and Digital supply chain operations and thrive in a fast-paced, dynamic environment.
• Think critically and solve problems efficiently; identify issues and resolve them accurately and in a timely manner.
• Take initiative as a motivated and flexible self-starter; prioritize effectively and manage multiple concurrent requests with minimal supervision.
• Collaborate as a true teammate; contribute to team success and drive stronger outcomes through collective effort.
• Bachelor’s Degree, preferable in a supply chain management related field
• Previous experience within eCommerce, Marketplace and/or Retail in a faced-paced environment
• Process mindset and experience with process optimization, and systems
• Has shown effective Interaction, communication, and rapport with cross functional teams.

Workplace Location

• Location: This individual must reside within commuting distance from our Amstedamoffice.
• Work Schedule:This role follows a hybrid work schedule, requiring 4 days in-office per week.
• Travel: NA

Relocation

• No relocation provided

Base Compensation

Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.

• Paid “UA Give Back” Volunteer Days: Work alongside your team to support initiatives in your local community.
• Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promotephysical activity and overall well-being.
• 38 hour working week (fulltime)
• 28 days holiday
• Teammate Resource groups e.g. Green Machine, Sustainability, LGBTQIA+, Women in Leading and Living, Balance for mental health and wellbeing etc
• Human Performance Institute (Gym) on site

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Our Commitment to Equal Opportunity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via [e-mail].