Product Manager

Ayvens; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Professional growth

Competitive benefits

Work-life balance

Job summary

Ayvens Digital & IT is seeking a Product Manager – Contact Center to shape and drive a digital product strategy aligned with the Ayvens business goals in Amsterdam. You will own the product vision, collaborate with stakeholders, and guide the roadmap to maximise value across the organization.

You will work with business analysts to realise value, measure outcomes, and ensure delivery of stated objectives. This role emphasizes cross-functional collaboration, data-driven decision making, and clear

Qualifications

• Minimum 5 years of leadership in a digital product management or related field.
• Experience delivering Contact Centre and Telephony transformation projects.
• Strong technical expertise in contact center and telephony domains (IVR, routing, omnichannel).
• Proven ability to align business requirements with technical delivery teams.
• Fluent in English (written and verbal).
• Excellent communication and analytical skills.

Responsibilities

• Owns the product vision, strategy, definition and value creation.
• Collaborate with stakeholders and product leadership on vision and roadmap.
• Work with business analysts to maximise value and align with goals.
• Track success of initiatives and improve efficiency.
• Quantify investments and ensure value delivery.
• Lead cross-functional teams and communicate clearly across audiences.

Skills

Product management

Stakeholder management

Contact center technology

Telephony

Project management

Agile

Data-driven decision making

Cross-functional collaboration

Communications

Intercultural competence

Tools

Cloud contact center platforms

IVR

CRM integrations

Job description

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

At Ayvens Digital & IT we have an opening for a Product Manager – Contact Center.

As our new Product Manager, you will be developing and advocating an ambitious and appealing digital Product strategy. You make sure development of your product aligns with the overall Ayvens business strategy and you make sure maximum value is driven.

What are you going to do?

In this position you are going to be responsible for

You own the product vision, strategy, definition and value creation of your product(s). Collaborate with your (business) stakeholders, Product director / head during the visioning, concept development of a product, and compilation of the product strategy.

Work with business analyst on maximizing the value created by the product you manage.

Owns the product roadmap and works with stakeholders to ensure it fits the business goals and corresponds with the overall product roadmap

You track the success of functional initiatives and develop new methods and processes to improve efficiency.

You are responsible for quantifying all investments made into any product in scope and make sure these deliver the anticipated value.

You drive decisions based on facts and data. Systematically validates assumptions to de risk decisions.

You put research and analysis into business, regulatory and technical topics to support the formulation and specification of Ayvens product requirements and solution design.

Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product.

The product manager works in adherence to the Ayvens product framework.

Who are we looking for?

The ideal candidate has the interpersonal skills necessary to manage and build relationships across multiple departments and geographical locations. Collaboration, agility, project management, and decision-making are examples of key behaviours reflecting the agile culture of Ayvens.

• Minimum 5 years of successful leadership experience in a digital product management, product strategy, contact center technology, or customer experience transformation role.
• Proven track record of successfully delivering Contact Centre and Telephony transformation projects, including implementation, migration, and optimization initiatives.
• Strong technical expertise in the Contact Centre and Telephony domain, including cloud contact center platforms, telephony infrastructure, IVR, call routing, omnichannel solutions, workforce management, call recording, CRM integrations, and related technologies.
• Demonstrated ability to engage confidently with both operational and technical stakeholders, communicating effectively in business, operational, and technical language as required.
• Proven ability to bridge the gap between business requirements and technical delivery teams, translating business needs into clear functional and technical requirements.
• Strong capability to assess, challenge, and priorities business requests based on strategic alignment, customer impact, operational benefits, technical feasibility, cost, and business value.
• Experience working closely with architects, engineers, vendors, and business stakeholders to define solution designs and ensure successful delivery outcomes.
• Ability to understand contact center operational processes, customer journeys, service performance metrics, and technology constraints, ensuring solutions meet both business and operational objectives.
• Proven ability to work cross-functionally in a highly collaborative environment while also managing multiple projects and priorities independently.
• Fluent in English (written and verbal).
• Excellent verbal and written communication skills, with the ability to explain complex technical and operational concepts clearly and concisely to diverse audiences.
• Excellent analytical skills, including business case development, financial analysis, and value realization assessment.
• Ability to lead and motivate cross-functional teams to deliver objectives and measurable business outcomes.
• Intercultural competence and experience working across multiple countries and/or within multicultural teams.

What do we offer?

We're on this journey together. By investing in professional growth, rewards and incentives, plus plenty of training and experience on the job, we create an inspiring environment for our colleagues that fosters high performance with positive impact.

Enjoy comprehensive rewards and recognition.

We believe in rewarding you holistically, through compensation, competitive benefits and rich development opportunities.

Benefit from a healthy, positive work atmosphere.

We offer a wide variety of benefits to help keep you mentally and physically strong and to find the perfect work–life balance.

Find a shared sense of belonging.

We create an engaging environment where you can be your authentic self and harness your commitment, curiosity and collaboration.

Build a sustainable future.

We’re conscious of our environment and the societies we’re part of and we work together to drive electrification and lead the way to decarbonisation.

Are you ready for the ride of your (work) life?

Ayvens is the new brand for the new organization after merging ALD Automotive and LeasePlan, a new leading global sustainable mobility player with a total fleet of 3.3 million vehicles managed worldwide and present in 44 countries.

Ayvens provides a unique opportunity: the chance to accelerate the transition to electric, lead the way to decarbonisation and shape the industry’s digital transformation. Behind the wheel, our people make the difference, driving us towards our ambitions. Ayvens is home to the best talent in the industry – so if you’re looking for a fulfilling career with positive impact, we’d love to discuss your opportunities with us!

Join a global leader in sustainable mobility and follow @ayvens and @lifeatayvens on Instagram and Ayvens on LinkedIn to check out what’s happening at Ayvens!

Why Ayvens?

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.