PIM Implementation Consultant — Hybrid, Data-Driven Impact

ConnectingTheDots; Zwolle; Hybrid; EUR 41,000 - 55,000; Full time

Benefits offered by this job

Hybrid working arrangement

Bike lease plan

Fully catered lunch

25 days annual leave

Balance day

WFH allowance

Growth opportunities

Team outings

Laptop choice

Part-time option

Job summary

ConnectingTheDots in Zwolle, Netherlands, is seeking an Implementation Consultant to configure and optimize our PIM platform for customers. You will translate needs into a working solution while managing data migrations and integrations, and you will handle service desk tickets with a focus on root causes and continuous improvement.

You will collaborate with the Customer Success Manager and Sales/Product teams, ensuring configurations fit customer processes.

Qualifications

• Completed bachelor’s degree (HBO) or equivalent working and thinking level.
• At least 3 years of relevant experience in SaaS, PIM, e-commerce or digital services.
• Experience with software configuration and implementation projects.
• Experience with customer contact and functional advice.
• Drive to understand processes, see improvements and help customers move forward.
• Strong business communication in Dutch, spoken and written.

Responsibilities

• Configure and set up the PIM platform based on customer needs.
• Run implementation and change projects and guide customers through data migrations and integrations.
• Test and validate configurations and changes, so everything works flawlessly before it goes live.
• Own customer questions and service desk tickets in Jira Service Management and bring root causes to solutions.
• Spot opportunities to improve customer environments, so customers get more out of the platform.
• Recognise recurring issues and share knowledge to improve configurations and service.
• Document your work and record agreements carefully.
• Be an active part of the team and keep colleagues informed.

Skills

Analytical

Customer-focused

Problem-solving

Accurate

Team player

Dutch language proficiency

Education

Bachelor's degree HBO

Tools

Jira Service Management

Job description

ConnectingTheDots in Zwolle, Netherlands, is seeking an Implementation Consultant to configure and optimize our PIM platform for customers. You will translate needs into a working solution while managing data migrations and integrations, and you will handle service desk tickets with a focus on root causes and continuous improvement.

You will collaborate with the Customer Success Manager and Sales/Product teams, ensuring configurations fit customer processes.