Parts Solutions Advisor Ocean Division

Alfa Laval; Breda; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

13th month salary

Bonus up to 15%

Hybrid work arrangement

Training & development

Job summary

Alfa Laval in the Netherlands is seeking a Parts Solutions Advisor in the Ocean Division to support customers with spare parts and services across the marine industry. This primarily office-based inside sales role acts as a trusted contact, collaborating with internal sales and service teams to ensure fast, accurate support.

You will use CRM tools, analyze data, and contribute to sales performance while growing knowledge of marine parts and systems in a fast-paced international environment.

Qualifications

• Experience from inside sales or similar customer-facing commercial roles.
• Comfortable working with digital tools and data.
• Experience or knowledge of marine/industrial sector is a plus.

Responsibilities

• Investigate customer needs and identify correct parts or products.
• Promote and sell Alfa Laval marine parts and services according to process guidelines.
• Prepare, send and follow up on quotations with accuracy and timeliness.
• Identify upselling opportunities with the service sales team.
• Support customers through the quotation process ensuring a smooth experience.
• Collaborate across teams to improve sales efficiency and outcomes.
• Use CRM and digital tools to manage pipeline, follow-up and reporting.
• Ensure compliance with sanctions and export control requirements.
• Drive improvements in responsiveness and data quality.

Skills

Inside sales

Customer-facing

Dutch language

English language

CRM experience

Tools

CRM software

Job description

Join Alfa Laval as a Parts Solutions Advisor: Shape the Future of Marine Service Excellence

At Alfa Laval, we work to create better everyday conditions for our customers by delivering reliable, efficient and sustainable solutions. In this role, you will join the Ocean Division within the Benelux Sales Company, supporting customers across the marine industry with spare parts and related services.

As an Parts Solutions Advisor, you will play a key role in driving customer satisfaction and sales performance through fast, accurate and proactive support. This is a primarily office-based inside sales role, where you will act as a trusted point of contact for customers, working closely with internal sales and service teams.

Key Responsibilities

• Investigate customer needs and identify the correct parts or products for their applications.
• Promote and sell Alfa Laval marine parts and services in line with established sales processes and guidelines.
• Prepare, send, and actively follow up on transactional quotations, ensuring accuracy and timely responses.
• Identify upselling opportunities and collaborate with the service sales team to capture additional value.
• Support customers throughout the quotation process, ensuring a smooth and professional experience.
• Work proactively across teams to optimize sales efficiency, response times, and customer outcomes.
• Use CRM and other digital tools consistently to manage pipeline, follow-up, reporting, and decision-making.
• Ensure compliance with sanctions and export control requirements.
• Drive continuous improvement in responsiveness, data quality, and ways of working.
• Build and maintain strong relationships with customers, partners, and internal stakeholders.

Who Are You?

You are commercially minded, structured, and customer-focused, with a proactive approach to your work. You take ownership of tasks, follow through on commitments, and enjoy working in an international, fast-paced environment. You are comfortable collaborating across functions, using data to guide decisions, and continuously looking for ways to improve efficiency and customer experience. Accuracy, reliability, and clear communication come naturally to you.

What You Know

• Experience from inside sales or similar customer-facing commercial roles.
• Comfortable working with digital tools and data.
• Experience from the marine or industrial sector is an advantage, but motivation to learn technical products is just as important.

Requirements

• Excellent written and verbal communication skills in Dutch and English.
• High level of digital competence, including Microsoft Office and CRM or sales systems.
• Strong interest in data, trends, analysis, and digitalization.
• Ability to work independently while contributing effectively within a team.
• Experience or knowledge of the commercial marine or merchant marine industry is an advantage.
• Technical understanding of marine or industrial equipment is an advantage; training will be provided if needed.

What We Offer

A challenging position in an international, open, and friendly work environment where we help each other grow.

You value being part of a larger organization that works on important solutions, while also having the freedom to be creative.

• An attractive salary in line with your experience
• A fixed 13th-month salary and a variable bonus of up to 15%
• 25 vacation days + 8 additional leave days (full-time)
• Hybrid working, with at least 3 days in the office for optimal collaboration
• Ample training and development opportunities
• Participation in sports and social activities, from healthy weeks to company events

Our Commitment to Integrity

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate’s fit to a role. To help us achieve this, we apply Pymetrics assessments, and upon application, you will be invited to play the assessment games.